What We're Looking For:

• Experience team leading customer service professionals in a financial services environment
• Experience working in commercial banking would be advantageous
• Excellent communication and interpersonal skills - ability to communicate in a clear and concise fashion
• Able to motivate a team in a target-based environment
• Experience reviewing financial services and legal documents would be advantageous
• Comfortable working in our Northampton office twice a week
• A quiet home workspace with reliable broadband
• Detail-oriented, self-motivated and highly organised
• Confident using in-house systems and producing regular MI and reporting
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