ABOUT FOUR SEASONS:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

ABOUT THE LOCATION:

Four Seasons Hotel and Residences is part of a 65-storey mixed-use tower that will include 242 Four Seasons Private Residences, 27 serviced apartments, a 209-key Four Seasons Hotel and a six- floor of 250,000 square foot luxury retail podium, collectively known as Four Seasons Place Kuala Lumpur. The Hotel introduces several unique dining outlets to the city, including a Cantonese restaurant, lobby and rooftop pool bars, and an all-day dining restaurant with sweeping views of the Petronas Twin Towers. The Hotel will also offer an executive lounge for business travelers, a serene spa, wellness-focused fitness centre and rooftop infinity pool offering panoramic views of Kuala Lumpur’s endless skyline. Lush landscaping around the rooftop pool and terrace will create an urban oasis, echoing the greenery of the KLCC Park below.
Four Seasons Hotel Kuala Lumpur is looking for top talent to join the team.

QUALIFICATIONS:

• Minimum 1 to 3 years of experience in related position with Four Seasons or other organization.
• Excellent reading, writing, and oral proficiency in English language.
• Must be able to speak, read, and write Bahasa Malaysia.
• College education or equivalent experience.
• Firm knowledge of the local legislations.
• Must have the right to work in Malaysia.

RESPONSIBILITIES:

• Establish and maintain local credit policies and procedures regarding billing, collection, credit cards, inquiries, check cashing, etc.
• Investigate fully all requests for billing and function as final authority over credit approval.
• Review with the Director of Finance all accounts which are over 30 days and implement collection procedures for all such accounts in accordance with established corporate guidelines.
• Ensure prompt and accurate billing for all accounts and timely collection follow-up.
• Maintain credit histories, original approved written requests for credit and other records for regular hotel accounts.
• Write off or adjust uncollectible accounts after approval by the Director of Finance or Assistant Director of Finance according to established corporate guidelines.
• Review the Guest Ledger High Balance Report daily and bring discrepancies to the attention of the Front Office Manager and Director of Finance if not resolved.
• Prepare and distribute the Function Credit list daily with Q-Names.
• Ensure that all inquiries from guests or credit card companies are handled promptly and professionally.
• Ensure that check-in/check-out procedure adequately protected the hotel without burden or delay to the guests of the hotel.
• Prepare month-end reports and reconciliations as prescribed by policies and procedures for all receivable accounts including credit cards.
• Recommend improvements in the operation of Accounts Receivable/Credit to the Director of Finance.
• Attend other departmental meetings as necessary to convey Credit/Receivable policies and procedures to the staff of those departments.
• Assist in the supervision of the day-to-day activities of the Accounts Receivable Clerks and evaluate performance of that individual as prescribed by hotel policy.