Full job description

Hensall Co-op is seeking a dynamic individual to become an integral member of our team! The Credit Manager will manage the daily activities of the AR/Credit Department, liaise with partners, conduct credit reviews and establish credit limits, and provide exceptional service to our customers and members. This a full-time position at our Hensall location.

Job Duties and Responsibilities:

• Manage the daily activities of the AR/Credit Department
• Ensure all team members understand the credit and collections policies and procedures.
• Conduct credit reviews of new and existing customers to determine credit worthiness, establish credit limits for both Domestic and Export accounts.
• Resolve credit related issues with customers.
• Collect all overdue accounts, collection accounts and previously written off accounts.
• Work collaboratively with sales staff to resolve outstanding account issues.
• Provide personable and professional customer service experience to customers, members, and investors.
• Processing of online payments.
• Liaise with Farm Credit Canada and other partners.
• Ensure that all HC employees understand the credit policies, procedures, and controls so that they can be followed correctly.
• Attend member functions, farm shows, grower meetings and other corporate events to network with current and potential customers/members.
• Meet members and potential members to discuss their investment needs.
• Provide support to the Membership & Customer Service Officer.
• Establish priorities, initiate new ideas and concepts to deal with problems, and to improve efficiency.
• Understand and follow all HC Health and Safety and Environmental policies and procedures.
• All other duties as assigned.

Job Requirements:

• Superior customer service and interpersonal skills
• Knowledge of accounting/accounts receivable principles and applications
• Ability to work in a fast-paced environment and speak in public settings
• Strong verbal and written communication
• Organizational and time management skills
• Strong business acumen and decision-making capabilities
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