Credit Officer at Transurban

Sydney, New South Wales, Australia -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

0.0

Posted On

22 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Negotiation, Credit, Collections, Contact Centre, Problem-solving, Computer Systems, Microsoft Office

Industry

Truck Transportation

Description

Working at Transurban is different; it’s a place where you can see the benefits of your work play out in real life, every day. We create city-sized solutions—building and operating safer, smarter, and more sustainable roads—to solve pressing transport challenges that are slowing cities down. About the Role We are looking for a Credit Officer to join the team on a 4‑month temporary assignment, working onsite at the Eastern Creek office. This role sits within a busy contact centre environment, handling mainly inbound calls and supporting customers with collections and account-related enquiries. Hours are Monday to Friday on a rotating roster between 8:30am and 5:30pm. Previous contact centre experience is required. There is a strong possibility the role may convert to a permanent full‑time position at the end of the assignment. Key Responsibilities Collect overdue payments by contacting customers and negotiating suitable payment arrangements. Manage and resolve customer enquiries, including accounts, toll notices, and financial hardship requests. Identify and minimise potential bad debt, referring accounts to external agencies when appropriate. Work closely with internal teams to resolve escalated issues and support effective credit management. Key Skills Strong communication and negotiation skills when speaking with customers. Experience in credit, collections, or a contact centre environment. Ability to problem‑solve and handle complex customer or account issues. Comfortable using computer systems, including Microsoft Office and credit management tools. If you meet some of these requirements, but not all, we encourage you to submit your application. Ready to help us keep cities moving? Apply today. Job Type: Contingent - Position Managed Closing Date: 19-Apr-2026 0:00 Please note: The closing date reflects the time zone of the Primary Location for this job posting. Primary Location: Parramatta & Western Suburbs Sydney NSW Transurban is driven by bringing people and places closer. The roads we plan, build, operate and maintain make communities stronger, across North America and Australia. Together, we’re building a future that marries traditional infrastructure with emerging technology. We’re making roads ready for driverless cars and predicting accidents before they happen. We’re getting people where they’re going. And we’re doing it faster, smarter and safer, every last one of us.

Responsibilities

The Credit Officer will be responsible for collecting overdue payments by contacting customers and negotiating payment arrangements, while also managing and resolving customer inquiries related to accounts, toll notices, and financial hardship requests. Key duties include minimizing bad debt and collaborating with internal teams to resolve escalated credit management issues.