Credit Portfolio Associate

at  Wells Fargo

PAY RANGE

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to achievements, skills, experience, or work location. The range listed is just one component of the compensation package offered to candidates.
$55,300.00 - $98,300.00

APPLICANTS WITH DISABILITIES

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo .

WELLS FARGO RECRUITMENT AND HIRING REQUIREMENTS:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process

Required Qualifications:

• 6+ months of Credit Portfolio Consulting experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, educatio

Desired Qualifications:

• 1+ years of customer service experience
• 1+ years of collections experience
• Ability to be an integral part of a strong team
• Strong problem solving and attention to details
• Excellent verbal, written, and interpersonal communication skills
• Ability to articulate thoughts and ideas
• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
• Strong time management skills and ability to meet deadlines
• Strong organizational, multi-tasking, and prioritizing skill

Wells Fargo is seeking a Distribution Finance Relationship Associate as part of the Business Client Management team. Learn more about the career areas and lines of business at wellsfargojobs.com .

In this role, you will:

• Serve as the customer service contact for portfolio of wholesale loan customers
• Develop and maintain a professional relationship with assigned accounts
• Ensures timely and accurate resolution of account issues such as: billing inquiries, credit line maintenance, order approvals, dealer inventory and payment website questions and field audit results.
• Listen, gather and analyze dealer feedback to drive customer service improvements
• Proactively manage accounts by ensuring each customer is in full compliance with their approved program via collection of amounts due and required credit file documentation.
• Monitor accounts through the use of portfolio control sub system; review various reports to identify potential problem loans and initiate proactive resolution with Team Lead & Operations Manager.
• Build a relationship with the customer as measured through Customer Surveys.

Required Qualifications:

• 6+ months of Credit Portfolio Consulting experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• 1+ years of customer service experience
• 1+ years of collections experience
• Ability to be an integral part of a strong team
• Strong problem solving and attention to details
• Excellent verbal, written, and interpersonal communication skills
• Ability to articulate thoughts and ideas
• Intermediate Microsoft Office (Word, Excel, Outlook, and PowerPoint) skills
• Strong time management skills and ability to meet deadlines
• Strong organizational, multi-tasking, and prioritizing skills

Address for this position is 2100 Highway 55, Medina, MN 55340