POSITION SUMMARY

The Operations Support Analyst I focuses on improving and maintaining customer service standards through analysis of diverse business systems and processes. They will work within the Customer Service Department’s analytics team and will be responsible for collecting, consolidating, analyzing, and visualizing data from various sources, with the purpose of optimizing processes, improving customer service systems, and providing the best card member experience. The ideal candidate will be excited about analysis, efficiency, and quality and will be ready to help guide the direction of a growing company.

SUMMARY ESSENTIAL JOB FUNCTIONS

• Prepare operational reports by collecting, interpreting, evaluating, and summarizing information and trends to develop integrated business analyses and projections for incorporation into strategic decision-making.
• Recommend systems improvements to senior management based on analysis of current practices, outcomes, and trends. Participate in the implementation and monitoring of approved changes.
• Conduct internal customer service research to support strategic and business planning.
• Perform daily, weekly, and monthly reviews and analyses of current processes using operational metrics and reports.
• Understand and communicate the financial and operational impact of changes to procedures or strategies.
• Perform other duties as assigned

POSITION REQUIREMENTS

• Bachelor’s Degree in appropriate field of study or equivalent work experience
• Strong analytical skills with the ability to collect, organize, analyze, and disseminate significant amounts of information with attention to detail and accuracy
• Knowledge of data processing and analysis tools such as SQL, Tableau, SAS, Phyton and Excel VBA
• Detail oriented, analytical, and inquisitive
• Ability to work independently and with others
• Demonstrate company core values of excellence, ownership, collaboration, and integrity

Please refer the Job description for details