Work in a Hybrid Role, 3 days a week in office 2 days a week from home- We have immediate openings for Customer Service Representatives, to support our customer base working in this hybrid role.

HOME OFFICE REQUIREMENTS INCLUDE, BUT ARE NOT LIMITED TO:

· Dedicated workspace with consistent power supply for individual use during working hours
· Fast, reliable and secure internet connection that is hard wired to the modem
· Computer and phone equipment will be supplied
We are proud to be an equal opportunity employer, and are committed to a drug and alcohol-free workplace.
Job Type: Part-time
Pay: $21.00 per hour

Benefits:

• 401(k)
• Paid time off

Work Location: In perso

YOUR SPECIFIC DUTIES IN THIS ROLE WILL INCLUDE, BUT ARE NOT LIMITED TO:

• Assist customers with their inquiries via inbound and outbound calls
• Communicate clear and accurate information
• Customer account updates/maintenance
• Finding resolution for customer problems and issues
• Negotiate payment arrangements with delinquent customers
• Perform follow up on delinquent active/cancelled accounts
• Take payment by check or credit card over the phone
• Update credit files on billing system
• Respond to customer inquiries and communicate with other departments through out the company to help solve the customers problems

SPECIFIC QUALIFICATIONS FOR THE ROLE INCLUDE, BUT ARE NOT LIMITED TO:

· 1-2 years customer service related experience
· Computer Skills- MS office, typing skills
· Excellent communication and telephone skills
· Ability to multitask
· Ability to work well under pressure.
· Strong troubleshooting abilities
· Work efficiently and effectively both independently and with a team
· Able to manage difficult customer situations and respond promptly to service requests to meet customer needs.
· Strong follow up skills