ABOUT US

Wave is a leading national business water retailer helping over 300,000 customers across the UK to benefit from the non-household water market. We’re dedicated to helping businesses lower water use, be more water efficient and reduce costs – all which helped us proudly earn the Water Retailer of the Year award in 2021, then reclaiming the title in 2023. Most recently, we celebrate the win again in 2025, where the judges highlighted our commitment to social value and sustainability as well as our market-leading customer service. Our vision is to be the most customer-focused utility delivering value and efficiency in everything we do, making a positive difference to the environment and society.
The culture at Wave is like nowhere else. We’re committed to a happy, healthy place to work, and have a working environment which supports continuous learning and development, one where people can really flourish. Our people are at the centre of everything we do. Joining us means you’d be part of a team of over 300 people working flexibly across two UK based offices. You’ll find a real focus on employee wellbeing and some great benefits too. We expect great things from you and we give great things back.

WHAT DO WE NEED FROM YOU?

• Sound understanding of credit risk management strategies, policies and procedures.
• Extensive collections experience, including enforcement processes such as litigation.
• Strong analytical skills with the ability to generate and interpret reporting/insight.
• Exceptional stakeholder management and communication skills at all levels.
• Proven leadership capability to deliver results through others and share best practices.
• Influencing skills to secure buy-in from stakeholders outside your reporting line.
• Strategic thinking with a track record of creating and executing long-term plans to boost performance and minimise risk.
  Please refer to the essential criteria in the job description as this is what you will be shortlisted against.

Wave is looking for a Credit Risk & Collections Manager to safeguard our Industrial & Commercial (I&C) portfolio and drive cash collection excellence. You’ll assess customer creditworthiness at acquisition and through the customer lifecycle, partnering with Account Managers to spot emerging risks, apply mitigation tools like bonds and guarantees, and reduce bad debt. As the essential link between I&C and Finance, you’ll turn data-led insight into a proactive credit risk strategy and a reactive debt recovery engine.
In this role you’ll own business-critical reporting credit risk categorisation, collections performance and segmented debt - while leading ‘debt deep dive’ sessions to agree next-best actions. You’ll coach Account and Team Managers, automate recovery processes in our CRM, challenge existing workflows and network at industry forums to bring best practices into Wave. If you’re a collaborative problem-solver with a passion for numbers and process improvement, apply now to shape the future of credit management at Wave.