YOU’LL MAKE AN IMPACT BY:

• Regularly contact and negotiate solutions with customers with diplomacy and compassion
• Monitor and action incoming emails to group inboxes managed by the Collections Team
• Identify hardship triggers and refer customers for a discussion with the Financial Assistance Team where indicated.

TO SUCCEED IN THIS ROLE, YOU WILL HAVE:

• Up to 3 years’ experience in collections for a bank or other consumer lender
• Previous experience managing accounts with arrears 90+ days is advantageous
• Sound knowledge of retail financial services, including knowledge of relevant principles and legislation (Privacy Act, NCCP, Bankruptcy Act, Debt Collection Guidelines).

Whatever your role with us, you’ll be part of a force for good. We’re owned by our customers right here in Australia, so our success benefits everyday people and families. Working at Great Southern Bank, you’ll also enjoy a range of fantastic benefits, some examples include:

• Helping you unlock a brighter future by investing in your development and wellbeing, offering you study leave, a day for you and professional wellbeing coaching.
• Benefits that support you and your wellbeing so that you can thrive at work and at home, today and tomorrow. Enjoy access to our wellbeing centre and the flexibility to work from home two days a week.
• Helping you to achieve your financial goals and positively impact your family and community. We offer discounts on a wide range of Great Southern Bank products and services such as savings and transaction accounts, insurance, home loans and more