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Credit Specialist at American Express
Berlin, Berlin, Germany -
Full Time

Start Date

Immediate

Expiry Date

16 Dec, 26

Salary

60000.0

Posted On

17 Sep, 26

Experience

7 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Industry

Banking & Credit

Description

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company's global consumer, banking, merchant, and business customers, and the critical functions that support our products and services. GS delivers the world's best customer experience every day by building on Amex's 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and adding a human touch to every customer interaction. 

Are you looking for a new challenge with lots of telephone customer contact? Then apply now as a Credit Service Customer Advisor and become part of #TeamAmex.

We offer full-time and part-time options (minimum 20 hours per week, 4 hours per working day) for these roles and we are looking for you to provide our customers with the best possible credit service.

How will you make an impact in this role?

In this role, you will primarily be responsible for assessing the risk associated with the spending of our high-volume customers and for the daily execution of related risk management tasks. The focus of the role is to develop a solution that benefits both our customers and American Express, while maintaining our high service standards.

Responsibilities

  • Daily service-oriented telephone calls in a call center environment to gain an understanding of the customers' financial regulations and requirements.
  • Proactive compilation of financial customer data and expectations regarding spending behavior
  • Balancing customer wishes while taking risk guidelines into account
  • Managing the client's spending framework and risk analysis; preparing and obtaining approvals
  • Collecting overdue balances and managing future spending expectations.

Qualifications

  • Professional experience in Customer Service / Call Center
  • Ability to achieve win-win results through the use of negotiation and relationship management techniques.
  • competitive, assertive and motivated
  • Excellent communication skills in German and English (spoken and written), as well as strong interpersonal skills (including in dealing with wealthy clients)
  • Ability to acquire a wide range of technical and field-related knowledge
  • Strong interpersonal skills
  • Understanding of risk management guidelines and risk principles is desirable.
  • Completed vocational training (commercial field preferred)

We are open to career changers for these positions, but would be pleased if your previous experience matches the described position.

A work permit for American Express in Germany is required, as the company does not offer visa support for this position. 

 

How To Apply:

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Responsibilities

Global Servicing (GS) oversees consumer travel and concierge experiences, all card customer service functions for the company's global consumer, banking, merchant, and business customers, and the critical functions that support our products and services. GS delivers the world's best customer experience every day by building on Amex's 175-year legacy of service excellence, leveraging new technologies and capabilities to drive transformation, and adding a human touch to every customer interaction. 

Are you looking for a new challenge with lots of telephone customer contact? Then apply now as a Credit Service Customer Advisor and become part of #TeamAmex.

We offer full-time and part-time options (minimum 20 hours per week, 4 hours per working day) for these roles and we are looking for you to provide our customers with the best possible credit service.

How will you make an impact in this role?

In this role, you will primarily be responsible for assessing the risk associated with the spending of our high-volume customers and for the daily execution of related risk management tasks. The focus of the role is to develop a solution that benefits both our customers and American Express, while maintaining our high service standards.

Responsibilities

  • Daily service-oriented telephone calls in a call center environment to gain an understanding of the customers' financial regulations and requirements.
  • Proactive compilation of financial customer data and expectations regarding spending behavior
  • Balancing customer wishes while taking risk guidelines into account
  • Managing the client's spending framework and risk analysis; preparing and obtaining approvals
  • Collecting overdue balances and managing future spending expectations.

Qualifications

  • Professional experience in Customer Service / Call Center
  • Ability to achieve win-win results through the use of negotiation and relationship management techniques.
  • competitive, assertive and motivated
  • Excellent communication skills in German and English (spoken and written), as well as strong interpersonal skills (including in dealing with wealthy clients)
  • Ability to acquire a wide range of technical and field-related knowledge
  • Strong interpersonal skills
  • Understanding of risk management guidelines and risk principles is desirable.
  • Completed vocational training (commercial field preferred)

We are open to career changers for these positions, but would be pleased if your previous experience matches the described position.

A work permit for American Express in Germany is required, as the company does not offer visa support for this position.