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KEY PURPOSE OF THE ROLE:

• Production of invoice & Billing reports
• Primary responsibility for the processing of direct debits. This critical payment method allows Ayvens to manage and forecast cashflow as well as ensuring the collection of payments in line with customer expectations
• Ensures that Ayvens remains compliant issuing regulatory notices and statements to customers
• To ensure prompt query resolution to facilitate payment
• To assist with the prompt payment of outstanding invoices

KEY RESPONSIBILITIES

• Submission, management and processing of Direct Debit activity
• Provision of bespoke invoice and Billing reports in line with customer requirements to enable the consolidation of invoicing
• Compliant production and issue of Statutory Statements & Notices, specifically Annual Statements, Default notices, Notice of Sums in Arrears (NOSIA) & Subsequent Notice of Sums in Arrears (SNOSIA)
• Optimising customer facing time to chase and collect overdue/missed payments via telephone, letter and email
• Dealing with/solving queries on invoices with both internal departments and external customers
• Deliver a high level of customer service
• Complying with relevant policies and procedures that will stand up to scrutiny from Internal and external Audit
• Ability to build relationships at all levels, communicate effectively, build trust and influence stakeholders
• Maintain Continuous Personal Development (CPD) to stay up to date with relevant internal and external change.