Creditor Service & Support Agent (Contract) at Dr Bill RBC Ventures

Mississauga, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

13 Feb, 26

Salary

0.0

Posted On

15 Nov, 25

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Communication, Customer Service, Decision Making, Insurance Operations, Attention to Detail, Relationship Building, Adaptability, Investigative Skills

Industry

Banking

Description

Job Description What is the opportunity? As a Service & Support Agent within Creditor Insurance, you will provide professional, attentive and accurate service to clients and our internal partners at first point of contact. You will be responsible to meet the immediate needs of the client/partner by providing solutions and resolving issues. You will also take accountability to accurately complete transactions and deliver a superior client experience with every interaction, and your primary goal is to provide right solution to our clients/partners, understand their/business needs and respond with the appropriate service or product offering. What will you do? • Provide consistent service within established Client Service Commitments/Service Partner Commitments and seek to improve the quality, timeliness and consistency of responses to client concerns • Take ownership of client concerns, while supporting a client first mindset at all times • Identify and recommend solutions to recurring errors and servicing gaps to Team Manager • Support revenue growth and focus on other opportunity spotting initiatives, while contributing to the overall success of the team by sharing new ideas and best practices • Ensure all authorities (SECAF, anti-money laundering, systems access etc.) are adhered to, reviewed and understood • Actively participate in coaching opportunities and learning opportunities to improve his/her individual and team contribution through collaboration • Ensure all documents are examined for completeness and accuracy, and take appropriate steps to correct for client What will you need to be successful? • Knowledge of Creditor Insurance and ability to work in fast pace environment • Strong verbal and written communication skills • Strong relationship building skills and open to feedback both way • Adaptability to change • Attention to details and investigative skills Special Conditions Please note this is a contract position expiring December 31, 2026. What's in it for you? • Competitive pay and high-earning potential • All the tools, training, and team support you need to grow your career • Flexible work/life balance options • Sophisticated RBCI software tools to boost your productivity RBC Insurance is an organization that succeeds by bringing out the best in its people. You’ll be part of a supportive, inclusive team that shares common values – including a fundamental respect for each other. At the heart of this is a commitment to diversity. RBC respects and responds to the many competing and evolving priorities in our lives – so you can focus on what you can do best – putting clients first. Job Skills Communication, Coverage Analysis, Customer Service, Decision Making, Insurance Operations, Knowledge of Claims, Settlement Negotiations Additional Job Details Address: MEADOWVALE BUSINESS PARK, 6880 FINANCIAL DR:MISSISSAUGA City: Mississauga Country: Canada Work hours/week: 37.5 Employment Type: Full time Platform: INSURANCE Job Type: Contract (Fixed Term) Pay Type: Salaried Posted Date: 2025-11-14 Application Deadline: 2025-11-17 Note: Applications will be accepted until 11:59 PM on the day prior to the application deadline date above Inclusion and Equal Opportunity Employment At RBC, we believe an inclusive workplace that has diverse perspectives is core to our continued growth as one of the largest and most successful banks in the world. Maintaining a workplace where our employees feel supported to perform at their best, effectively collaborate, drive innovation, and grow professionally helps to bring our Purpose to life and create value for our clients and communities. RBC strives to deliver this through policies and programs intended to foster a workplace based on respect, belonging and opportunity for all. Join our Talent Community Stay in-the-know about great career opportunities at RBC. Sign up and get customized info on our latest jobs, career tips and Recruitment events that matter to you. Expand your limits and create a new future together at RBC. Find out how we use our passion and drive to enhance the well-being of our clients and communities at jobs.rbc.com. Royal Bank of Canada is a global financial institution with a purpose-driven, principles-led approach to delivering leading performance. Our success comes from the 84,000+ employees who bring our vision, values and strategy to life so we can help our clients thrive and communities prosper. As Canada’s biggest bank, and one of the largest in the world based on market capitalization, we have a diversified business model with a focus on innovation and providing exceptional experiences to more than 16 million clients in Canada, the U.S. and 34 other countries. Learn more at rbc.com.‎ We are proud to support a broad range of community initiatives through donations, community investments and employee volunteer activities. See how at rbc.com/community-social-impact.

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Responsibilities

As a Service & Support Agent, you will provide professional and accurate service to clients and internal partners. You will take ownership of client concerns and ensure a superior client experience with every interaction.