Credits Officer I (Retail Banking Group) at Bank of Guam

Hagåtña, Guam, United States -

Full Time

Start Date

Immediate

Expiry Date

28 Jun, 26

Salary

39021.0

Posted On

30 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Credit Assessment, Loan Processing, Financial Analysis, Risk Calculation, Lending Procedures, Policy Compliance, Customer Service, Financial Reporting, Documentation Review, Negotiation, Underwriting, Regulatory Compliance, Record Keeping, Communication, Analytical Skills, PC Proficiency

Industry

Banking

Description

At the Bank of Guam it all starts with HEART! We are on a mission to delight customers by delivering exceptional service and being there for them when they need us most – just like family. We demonstrate that level of care by being AUTHENTIC, COMPASSIONATE, COURAGEOUS and PERSEVERING in all our interactions. To that end we encourage all employees to find their passion and be their best selves for our customers, fellow employees, and the greater community. We do this by: LIVING THE BRAND and leading with heart and exceeding expectations EMBRACING THE JOURNEY by accepting change and challenging others to do the same BEING AN OWNER of our career and taking responsibility for our actions LOVING TO LEARN by committing to personal growth and development General Summary: As a Credit Officer I you will facilitate lending for our customers by assessing credit worthiness and processing relevant paperwork. Responsibilities include preparing loan applications/requests, evaluating customers’ financial information and calculating risk ratios. You should have a good understanding of lending procedures and policies, and customer service experience. Ultimately you are responsible for helping our customers acquire credit in a timely manner, while ensuring compliance with local and federal laws, mitigating risks, and increasing bank profitability. Category of Essential Functions & Task FLSA Class % Time Manage the Experience Non-Exempt 15% * Serve as the initial point of contact for the customer * Interview loan applicants, collect financial and related data * Explain to customers the different types of loans and credit options that are available to meet their financial needs * Respond to external/internal inquiries (departments) by phone or email as it pertains to Consumer Lending * Demonstrate brand behaviors through daily interactions with colleagues, coworkers, customers and other employees * Represent/participate in Bank sponsored events and community outreach programs. Manage the Relationship Non-Exempt 15% * Provide customers with timely and periodic status updates of their loan application and inquiries * Advise customers, where possible, on financial matters and financial goals * Stay abreast of new types of loans and other financial services and products in order to meet customers’ needs * Market bank products to individuals and businesses promoting bank services that may meet customers’ needs * Serve as a contact officer for non-borrowing accounts and loan customers for matters relating to other bank services * Handle customer complaints and take appropriate action to resolve them Manage the Business/Tasks Non-Exempt 50% * Collect and review required documentation (loan application, supporting document) from applicants and follow up on missing items * Prepare and review preliminary loan disclosures * Analyze and underwrite financial and related data to determine the creditworthiness of the prospect and the merits of the specific loan request * Establish and negotiate, when necessary, the terms under which credit will be extended, including the costs, repayment method and schedule, and collateral requirements * Approve loans within specified limits and refer applications outside those limits to respective approving authorities * Review contracts, collateral, insurance, and related documents * Order and follow up the request for credit reports, title reports, appraisals, and other reports deemed necessary * Prepare and review Consumer Closing Loan Documents * Verify the accuracy and completeness of each document * Process entries and disburse loan proceeds * Maintain application logs * Undertake special projects relating to departmental services * Complete assigned duties/tasks and projects to support the needs of the Department and/or Business. Mitigate the Risk Non-Exempt 20% * Stay current with lending related issues, policies, regulations, terminology, industry best practices, and developing trends * Underwrite within bank’s lending policy * Develop and manage consumer loan accounts which meet established lending requirements, and which provide maximum profitability to the bank with minimum risk * Ensure loan documents are complete, accurate, and in compliance with Bank’s Lending and Regulatory Requirements * Complete all bank mandated training. * Review insurance documents to ensure sufficient coverage obtained * Ensure proper collateral documents are perfected * Monitor loan repayment activities and take necessary action to collect from past due accounts * Ensure customer privacy, security of files and appropriate staff access * Always Maintain and adhere to the provisions of the Banker’s Code of Conduct and Ethics * Be open to cross-training, collaborating and supporting fellow co-workers with tasks to help meet the needs of the business. * Complete all Bank mandated training FLSA Categorization Non-Exempt 100% Required Knowledge, Skills and Abilities: * Knowledge of basic accounting practices and key financial ratios * Well organized with attention to detail * Self-motivated and resourceful * Mathematical, critical and logical thinking, and analytical skills * Exceptional oral and written communication skills, and interpersonal skills * Must be PC proficient with solid experience in Internet research, Microsoft Office, e-mail, databases and other software applications * Must be able to operate basic office equipment (typewriter, fax, copier and telephone) as well as new and emerging technology, including but not limited to smart phones, tablet devices, digital signage and monitors. * Ability to resolve issues, work independently and meet deadlines * General understanding of banking operations activities, products and services * Team player and able to work under pressure and maintain composure in stressful situations * Excellent records and file management skills * Ability to prepare and compile reports for management review * Ability to provide excellent customer service in person and through all other mediums * Participate in community affairs to increase the bank’s visibility and to enhance new business opportunities * Ability to work flexible hours/days Education and Experience: * Bachelor’s Degree in bank related field, or * High School Diploma or equivalent general education diploma and 3 years relevant working experience in banking preferred. * Familiarity with most or all functional areas of the bank. Physical Requirements & Working Conditions: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential function. * Seeing: Must be able to read report and use computer regularly (100%) * Hearing: Must be able to hear well enough to communicate to coworkers regularly (67-100%) * Fingering/Grasping/Feeling: must be able to write, type, use phone, regularly (100%) * Lifting/Pulling/Pushing Frequently (34-66%) * Climbing/Stooping/Kneeling Occasionally (12-33%) * Seeing: Must be able to read report and use computer (100%) Fair Labor Standards Act (FLSA) Classification Based off of the duties that are described for this role, this is an Non-Exempt role.

Responsibilities

The Credit Officer I facilitates customer lending by assessing creditworthiness, processing necessary paperwork, and evaluating financial information to calculate risk ratios. Responsibilities also include ensuring timely credit acquisition for customers while maintaining compliance with laws, mitigating risks, and contributing to bank profitability.