ABOUT US

We value our employees and are committed to ensuring that they enjoy a fulfilling and rewarding career with us. We understand that a happy and motivated workforce is essential for the success of our organisation. That is why we offer a wide range of employee benefits to enhance your work-life balance, financial wellbeing, health, and professional development.

Here’s a comprehensive overview of the fantastic benefits we provide:

• Flexible Working Hours – We recognise the importance of flexibility in managing your work and personal life.
• 36 Hour Week – Enjoy a standard 36-hour workweek for all full time staff.
• Generous Holiday Entitlement – increasing with length of service (for non-casual roles).
• Hillingdon Sports & Leisure – Stay active and healthy with discounts at council owned leisure centres and swimming pools across the borough.
• Salary Sacrifice Schemes – option to join schemes for cycle purchase, electric vehicle leasing and additional voluntary pension contributions (subject to scheme rules).
• Cycle to Work – Eco-friendly commuting with our cycle purchase scheme. We also provide bicycle parking, lockers, and showers at the Civic Centre.
• Local Government Pension Scheme – access to Local Government Pension Scheme and membership to the Credit Union.
• Vivup Benefits – Access a variety of offers and discounts through our Vivup Benefits.
• Mental Health Support and Counselling Services – Our mental health first aiders are trained to identify, understand, and help employees experiencing mental health issues. Access free 24-hour confidential advice and counselling as well as a legal advice service for you and your immediate family.
• Travel Support – Make your daily commute easier with our season ticket loans and free car parking.

At Hillingdon Council, putting our residents first is at the heart of everything we do. We are now seeking a compassionate, organised, and motivated Crematorium Office Manager to lead the day-to-day operations of our Crematorium office. This is a unique opportunity to play a vital role in ensuring high-quality services for our community while supporting families through some of their most difficult times.
About the Role

As Crematorium Office Manager, you will:

• Lead and manage a small administrative team (3 FTEs), responsible for recruitment, training, appraisals, and professional development.
• Provide sensitive, efficient, and customer-focused support to residents, bereaved families, and visitors.
• Oversee daily office operations including income validation, record-keeping, correspondence, and safeguarding critical documentation.
• Deputise for the Crematorium Manager & Registrar in their absence, ensuring continuity of service.
• Support and coordinate community events such as the Annual Remembrance Service, Easter and Christmas memorials.
• Propose and implement improvements to administrative systems and processes to drive efficiency and enhance the resident experience.

Key Responsibilities

• Ensure statutory and non-statutory records are accurately maintained, including memorialisation records and complaints/compliments logs.
• Coordinate chapel services and witness scattering of cremated remains when required.
• Collaborate with stakeholders including funeral directors, clergy, medical referees, contractors, and members of the public.
• Assist with budget management, procurement, invoicing, and income generation.
• Ensure compliance with Health & Safety legislation and promote a safe working environment.

About You

We are looking for a professional who can combine strong administrative expertise with empathy and compassion. You will need to demonstrate:

• Experience in leading and developing a team within a sensitive, customer-focused environment.
• Excellent organisational, communication, and problem-solving skills.
• Confidence in handling financial processes and maintaining statutory records with accuracy.
• Ability to deputise for senior management and manage operational challenges effectively.
• A proactive approach to identifying improvements and implementing change.

Why Join Us?

This is a rewarding role where you can make a real difference to residents, families, and the wider community. As part of Hillingdon Council, you’ll benefit from:

• A supportive working environment with opportunities for professional development.
• The chance to play a central role in meaningful community events and services.
• Access to council-wide benefits including pension scheme, generous leave, and flexible working opportunities.