Creole Bilingual Call Center Representative at Teksystems Global Services LLC

Berwyn, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

23 May, 26

Salary

18.1

Posted On

22 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Bilingual, English, Haitian Creole, Customer Service, Patient Service, Call Center, Windows Proficiency, Computer Systems, Communication, Problem-Solving, Scheduling, Financial Clearance, Empathy

Industry

IT Services and IT Consulting

Description

Bilingual Patient Service Representative (English/Creole) 2 Openings – 1st & 2nd Shift Location: Remote – Candidates may sit in EST or CST Schedule Options: Monday–Friday | 8:00am–4:30pm EST (1st Shift) Monday–Friday | 11:30am–8:00pm EST (2nd Shift) About the Role We are seeking Bilingual (English/Creole) Patient Service Representatives to provide exceptional service and support to our diverse patient population. In this role, you will assist patients with their scheduled appointments, financial clearance needs, or general inquiries—always ensuring a positive and compassionate experience. You may work in Financial Clearance or Scheduling depending on business needs. Key Responsibilities If Assigned to Financial Clearance Collect and verify patient demographic and financial information for pre‑registration. Obtain insurance authorizations and pre-certifications. Verify insurance, confirm eligibility, and review benefits. Follow department procedures for payment options, benefit verification, and financial counseling. Support team members when needed to ensure timely processing. If Assigned to Scheduling Accurately schedule outpatient appointments. Provide clear instructions regarding tests, preparation, directions, rescheduling, and order-related inquiries. Handle lower to moderately complex appointment types. Answer patient questions with professionalism and empathy. Required Qualifications Bilingual: Fluent in English and Haitian Creole (verbal and written) Strong customer service or patient service background Call center or high‑volume customer support experience Proficiency in Windows and standard computer systems Excellent communication and problem‑solving skills Job Type & Location This is a Contract to Hire position based out of Chicago, IL. Pay and Benefits The pay range for this position is $18.10 - $18.10/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: • Medical, dental & vision • Critical Illness, Accident, and Hospital • 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available • Life Insurance (Voluntary Life & AD&D for the employee and dependents) • Short and long-term disability • Health Spending Account (HSA) • Transportation benefits • Employee Assistance Program • Time Off/Leave (PTO, Vacation or Sick Leave) Workplace Type This is a fully remote position. Application Deadline This position is anticipated to close on Feb 27, 2026. h4>About TEKsystems: We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law. About TEKsystems and TEKsystems Global Services We’re a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We’re a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We’re strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We’re building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com. The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

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Responsibilities

Representatives will provide exceptional service to patients, assisting with scheduled appointments, financial clearance needs, or general inquiries, ensuring a positive and compassionate experience. Core duties involve either collecting and verifying patient financial/demographic information for pre-registration or accurately scheduling outpatient appointments and providing clear instructions.