Cresco Retail Manager at Decorah Bank & Trust Company

Cresco, Iowa, United States -

Full Time

Start Date

Immediate

Expiry Date

18 Jan, 26

Salary

0.0

Posted On

21 Oct, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Staff Development, Relationship Management, Growth Mindset, Change Leadership, Banking Acumen, Operations Management, Adaptability, Organizational Skills, Multitasking Skills, Communication, Customer Service, Problem-Solving, Mathematical Skills, Microsoft Office Suite, Compliance

Industry

Banking

Description

Description Cresco Retail ManagerLeadership and Service To Others - Teamwork - Growth Mindset - Have Fun Are you a dynamic leader who's passionate about inspiring teams and delivering exceptional customer experiences? If so, you may be the ideal candidate to lead our branch operations. In this role, you'll provide strong leadership to the Personal Bankers and Customer Support Representatives, fostering a culture of accountability, operational efficiency, teamwork, and collaboration. You'll also work closely with the Market President to support and implement key branch initiatives that drive performance and growth. If this sounds like something of your interest - apply now and take the next step in your leadership journey! This role is also responsible for assisting the bank, to the best of the employee’s abilities, in complying with applicable state and federal banking rules and regulations as they pertain to this position including, but not limited to, the Bank Secrecy Act. Must embrace and uphold the bank’s Code of Conduct, Core Values, and Service Standards. Essential Duties and Responsibilities include the following. Other duties may be assigned. Retail Leadership: Recruit, train, lead, coach and develop the Branch based personal banking and customer support teams to deliver excellent service in every customer interaction. Provide regular feedback, coaching and performance reviews. Handle complex customer inquiries or complaints with professionalism and empathy. Direct employee training to ensure staff demonstrate competency in required tasks. Execute and support branch retail sales and marketing initiatives. Serve as a resource for branch staff to assist with questions on policies and procedures, exception approval, loan approval and escalated customer issues. Manage scheduling, workload distribution and cross-training to support branch efficiency. Foster a positive culture of teamwork, accountability and continuous improvement. Oversee daily retail operations, ensuring compliance with policies, procedures and regulations. Primarily performs Personal Banker and Customer Support duties while serving as a working manager. Time spent in these roles may range depending on business needs and scheduling demands. Branch Responsibilities may include, but are not limited to, the following activities or similar tasks. Monitor and maintain branch appearances, supplies and equipment to support smooth operations. Monitor branch performance metrics and implement strategies for growth in deposits, accounts and customer satisfaction. Serve as a point of contact for minor facility issues, coordinating with appropriate departments or vendors as needed. Partner with the Market President to support community engagement, including local events and sponsorship requests in alignment with objectives and budget set by Marketing Department. Act as liaison between branch staff, the Market President and functional department managers to ensure communication and alignment. Miscellaneous: Assist and support other bank functions outside the normal scope of duties as needed to contribute to the overall success of the organization. Leadership, Management, Accountability (LMA): Carries out supervisory responsibilities in accordance with the organizations’ policies and applicable laws. Responsibilities include interviewing, hiring and training employees (may oversee the training or participate directly); planning, assigning and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems. Ensures compliance with established procedures and practices. Reasonable Accommodations Statement: To accomplish this job successfully, an individual must be able to perform, with or without reasonable accommodation, each essential function satisfactorily. Reasonable accommodation may be made to help enable qualified individuals with disabilities to perform the essential functions. Requirements Education and Experience: Bachelor’s degree from an accredited college or university in a business-related field preferred. 3 to 5 years related experience in retail banking, customer service, or financial services preferred. Demonstrated leadership and organizational skills with a proven ability to inspire teams, enhance engagement, and cultivate a productive, high-energy work environment. Required Competencies: Leadership and Staff Development Leads by example; coaches and develops a high-performing, service-focused team; ability to motivate and drive departmental energy while fostering a productive and engaged work environment. Relationship Management Builds and maintains strong relationships with staff, customers, businesses, and the local community; devotes appropriate time and energy to establishing and maintaining networks ensuring consistent and personalized customer experiences. Growth Mindset Quick learner who understands complex topics; continuously seeks new knowledge and looks for new ways to grow and achieve competitive advantage. Change Leadership and Alignment Embraces organizational change and sees it as an opportunity; champions leadership decisions and guides the team through transitions with clarity and support. Banking Acumen and Operations Management Strong knowledge of retail banking products, services, policies and compliance requirements. Effectively manages daily operations, ensures regulatory compliance, and maintains strong internal controls. Adaptability Responds effectively to change, shifting priorities, and unexpected challenges. Maintains composure and problem-solving focus in ambiguous situations and supports others through transitions with resilience and flexibility. Organizational and Multitasking Skills Exhibits strong organizational abilities, balancing the demands of team leadership with administrative responsibilities. Manages multiple tasks and priorities efficiently while maintaining accuracy and attention to detail. Required Skills & Abilities: Language Skills Ability to communicate clearly and professionally with customers, team members, and leadership, both verbally and in writing. Skilled in handling customer inquiries, concerns, and complaints with empathy and professionalism. Able to interpret and explain financial information, policies, and procedures to customers in an easy-to-understand manner. Comfortable conducting team meetings, delivering presentations, and communicating goals and expectations to staff. Capable of preparing internal reports, documentation, and correspondence in a clear, concise format. Mathematical Skills Ability to accurately perform calculations involving fractions, percentages, ratios, and basic financial formulas as they relate to banking transactions, sales goals, and performance metrics. Skilled in interpreting numerical data to support decision-making, reporting, and branch performance analysis. Reasoning Ability Strong problem-solving skills with the ability to assess situations, identify issues, and implement effective solutions in real-time. Able to apply sound judgment when dealing with customer concerns, employee matters, and operational challenges. Computer Skills Proficient in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint) and comfortable using standard business and banking software. Ability to quickly learn and navigate multiple systems, applications and software programs. Physical Demands: While performing the duties of this job, the employee is frequently required to sit and talk or hear. Occasionally required to walk. Occasionally exposed to outside weather conditions. Occasionally lift and/or move up to 10 pounds. Work Environment: The noise level in the work environment is usually moderate. There is always a security risk which includes the risk of personal injury due to the threat of robbery or hostage situations.

Responsibilities

The Cresco Retail Manager is responsible for leading branch operations, providing strong leadership to the Personal Bankers and Customer Support Representatives, and ensuring exceptional customer experiences. This role includes overseeing daily retail operations, managing staff training, and implementing branch initiatives to drive performance and growth.