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Crew Member at Planet Fitness
Los Angeles, California, United States -
Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

18.05

Posted On

18 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

No

Skills

Customer service, Communication, Computer proficiency, Problem solving, Active listening, Interpersonal skills, Punctuality, Reliability, Diplomacy

Industry

Wellness and Fitness Services

Description
Benefits: Employee discounts Free uniforms Health insurance Opportunity for advancement Training & development Job Summary The Crew Member will be responsible for creating a positive member experience by providing a superior level of customer service to Planet Fitness members, prospective members and guests. Essential Duties and Responsibilities Greet members, prospective members and guests, providing exceptional customer service. Handle all front desk related activities including: Answer phones in a friendly manner and assist callers with a variety of questions. Check members into the system. New member sign-up. Take prospective members on tours. Facilitate needed updates to member’s accounts. Respond to member questions and concerns in a timely and professional manner and elevate to Assistant Manager or Manager as needed. Assist in maintaining the neatness and cleanliness of the club. Qualifications/Requirements Customer service/hospitality background preferred. Basic computer proficiency. A passion for fitness and health. Upbeat and positive attitude! Punctuality and reliability is a must. Exceptional customer service skills; able to interact in a positive and professional way with members and co-workers, exceeding the member’s expectations. Strong listener with the ability to empathize and problem solve. Demonstrate diplomacy in all interactions while using appropriate behavior and language. High School diploma/GED equivalent required. Must be 18 years of age or older.
Responsibilities
The Crew Member is responsible for providing exceptional customer service to members and guests, including greeting them and handling front desk operations. They also assist in maintaining the cleanliness and neatness of the club facility.