Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
ACCOUNTABILITIES:
CRF Program:
- The Program Supervisor supervises the development and delivery of programs at the CRF
- Liaise with CSC Parole to maintain good working relationship
- Provide support and submit recommendations when applicable to Resident Services Director and Executive Director as they negotiate with the Government
- Is responsible for maintaining all files on the CSC network system for reporting and communicating with CSC staff regarding residents and potential residents
- Chairs the CRF Admissions Committee
- To ensure the environment and programming is supportive and nurturing and includes a high degree of support workers and resident involvement and decision-making
- Ensures implementation and oversight of policies and procedures and ensures they are understood and adhered to by employees
- In collaboration with the Resident Services Director, assess, design, implement, monitor and evaluate program
- Provide support to help fulfill accreditation standards
- Maintains records on outcomes and completes a yearly report
- Supports the growth and development of the program
- Maintains and promotes a positive public image of the Salvation Army CRF by providing a high caliber of services and by dealing with the public and professional contacts in a courteous and professional manner
- Is part of the on-call rotation
- Participates in bi-weekly Team Meetings
- Participates in all Waterston Ministries Leadership Team meetings and Caseworker meetings
- Participates in community and Salvation Army forums as requested by Director of Resident Services
Casework Accountabilities and Client Support:
- Provide case management services for the residents of the CRF
- Reviews referrals from CSC Parole and other sources with Resident Services Director or designate and ensures all necessary information is available to make admission decisions
- Decisions on referrals to be made in a timely fashion when referral information is complete.
- Completes pre-admission house tours and provides information to potential residents and their workers, provides handbook, basic tour of main living areas
- Completes discharge processes when residents are discharged from the program, ensures resident’s belongings are packed,
- Builds and maintains a therapeutic milieu with workers and residents
- Ensures the physical and psychological needs of residents are being met through programming, individual counselling, etc.
- Arranges passes for residents
- Maintains regular contact with CSC Parole officers and those directly involved in the resident’s day to day well-beingCompletes reports and maintains records and for current and discharged residents and ensures staff reports meet program and Justice Standards
- Completes yearly reports on program outcomes
- Provides statistical and evaluative information to management and funders
- To support and encourage graduates of the program in their transition
- To support the efforts made to meet the residents’ spiritual needs and cultural practice
Human Resources:
- Oversight of the CRF mentoring of staff.
- To engage in regular supervision with the Director of Resident Services
- Ensures implementation and oversight of policies and procedures and ensures they are understood and adhered to by employees
- May participate in hiring, orientating, training, coaching, evaluating, and scheduling of staff in accordance with contracts and residential standards
- Assist with staff time sheets and ensures they are submitted for payroll purposes
- Monitors and assist with staff safety practices in compliance with health and safety standards and prepares, submits, and acts on incident reports; identifies proactive safety measures to the Director of Resident Services based on needs and concerns
- Assumes the role of a front-line residential advisor as needed
- To be responsible for own professional self-development
Administration, Documentation & Reporting:
- Assist with statistical reports (including SAMIS) and other documents for Administration
- Maintain accurate, comprehensive, legible, and current client file records.
- Maintains familiarity with funder requirements and contract agreements related to the CRF program and assist to fulfill reporting requirements to funder standards.
- To assist in ensuring program vehicles are maintained and in safe working order
- Provides back up support for reception (answers phones, doors, etc. as needed)
- Record unusual or out of character behaviours noticed in daily logbooks and report them to appropriate partners
- Maintain monthly fiscal logs for bus passes, petty cash, and gift cards
EDUCATION AND EXPERIENCE QUALIFICATIONS:
Education, Qualifications and Certifications:
- Completed a post-secondary University Degree in social work or equivalent education
- Current Driver’s licence and driving abstract
- CPR First Aid (C)
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