Crime Desk Officer (Staff) at West Midlands Police

, England, United Kingdom -

Full Time

Start Date

Immediate

Expiry Date

07 Jul, 26

Salary

0.0

Posted On

08 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Primary investigations, Evidence gathering, Data protection, Report writing, Communication skills, IT skills, Problem solving, Workload management, Conflict resolution, Criminal justice system knowledge, Quality assurance, Teamwork

Industry

Law Enforcement

Description

Any applicants who have previously applied for this role in the last 6 months, are not eligible to apply on this occasion **We reserve the right to close the vacancy early if we receive a high volume of applications. Therefore, we encourage you to submit your application as soon as possible.** Do you want to be part of the new, exciting and innovative Crime Desk department within Force Contact that will be setting the standard for primary investigations and victim care? WMP now answer 999 and 101 calls quicker and better than ever before. The next step for WMP is to ensure that the public receive the best possible service when they report a crime. Where it is appropriate to investigate crime over the phone or via video call, the Crime Desk will set the standard for primary investigation using the latest technology. We are seeking to push the boundaries of what is possible and lead the way nationally in the service we offer to victims of crime. The role also includes quality assurance checks of crimes and non-crimes to ensure we maintain the highest standard of crime recording and compliance with Home Office Counting Rules and Victims Code. The public need to know that WMP’s data integrity is maintained to the highest possible level, otherwise confidence in our service will deteriorate. Are you considering a career as an investigator but don’t know where to start? The new Crime Desk represents a significant investment in people, resources and technology and you can part of that journey. If you care about the service we offer to the public and want to be part of a team that will only accept the highest standards, then this may be the team for you. We are looking for individuals who care about the service victims of crime receive, are driven to deliver the best possible outcomes and want to be part of a culture that will continue to innovate and push the boundaries of what is possible. Are you ready for a change and a new challenge? Job Responsibilities * Conducting top quality primary investigations using the latest technology. * Securing and preserving witness, digital and forensic evidence. * Ensuring victims of crime receive the best quality of service when they report crime. * Ensuring 100% compliance with the Victims Code. * Designing bespoke and effective investigation plans to identify key lines of enquiry, hold offenders to account and secure and preserve evidence. * Record crimes appropriately and in accordance with Home Office Counting Rules. * Review and process all relevant CJ outcomes. * Review crimes, non-crimes and logs to ensure compliance with Home Office Counting Rules. * All staff within the Crime Desk will also be required to carry out such other duties which are consistent with the nature, responsibilities and grading of the post, including providing resilience to the 999 and 101 call handling functions in accordance with departmental resilience requirements. Essential skills * Ability to write clear, concise and accurate reports * Working knowledge of confidentiality and data protection issues * Be willing to successfully undertake any training requirements in respect of the role, which will include: * 6-Week Crime Desk New Starter Course * Student Portfolio * Relevant West Midlands Police IT Systems training * Investigation modules * College Learn Online Learning * Experience of working effectively in a team * Competent IT skills * Excellent communication skills both written and verbal * Self-motivation skills and able to contribute to problem solving activity * Experience of effectively managing workloads Desirable skills * Investigation and evidence gathering experience * Knowledge and experience of crime data quality and assurance requirements. * Experience of working in an environment dealing with the public * Previous experience in criminal law and criminal justice system * Working knowledge of the Police and Criminal Evidence Act * Knowledge of police policy and procedures in relation to the role * Experience of dealing with conflict * Experience of working in a multi-agency environment, working with partner agencies * Microsoft Office Tools and MS365 * Online Application & Paper Sift * Online Assessment * Interview – Assess motivation and role understanding. * Medical & Vetting A full detailed list of role responsibilities and competencies required for this post are detailed within the role profile here. [https://ecwz.fa.em3.oraclecloud.com/cs/idcplg?IdcService=GET_FILE&fldFile=fFileGUID:177E13DDCDD212156231CE56013F309D&fldBrowsingMode=contribution] Prospective officers and staff must be held to a higher standard of behaviour and accountability than members of the public, and that therefore their right to privacy can be fettered in certain circumstances. This is to ensure that members of the police are fully aware and accountable for the unique powers entrusted to them and the standards of professional behaviour they swear to uphold. Application Process * Online Application & Paper Sift * Online Assessment * Interview – Assess motivation and role understanding. * Medical & Vetting Training: You will receive role-specific training as part of the ongoing learning and development programme. The training will last approximately 5-6 weeks, and the location will be confirmed closer to the start date. Please note that annual leave cannot be taken during this training period. WMP will be hosting cohorts from July 2026 - further information regarding cohort dates will be provided during the Onboarding stage. Hours and Location: This is a full-time role based at C3, 199 Park Lane, Aston, Birmingham, B6 5DD. You will also receive a 13.98% weekend allowance on top of baseline salary with a 3x3x3 shift pattern - 3 earlies (0800 x 1600), 3 lates 1100 x 2000), 3 rest days. Vetting: Successful applicants will be required to pass Recruitment Vetting and Counter Terrorism Clearance scrutiny prior to commencing their role, this will include a full background & financial disclosure as part of the vetting process. Medical: Appointment to this role will be dependent upon successfully medical checks, which may include a drugs test and hearing test. Interviews: To be confirmed Benefits By choosing to join West Midlands Police you will receive an enhanced benefits package including: * Fair remuneration with progression opportunities and access to a very competitive pension scheme. * Enhanced annual leave in addition to public holiday entitlements. * Discounts across travel, parking, daily costs of living and leisure activities. * A comprehensive wellbeing package including 24/7 support, free eye tests and flu jabs. West Midlands Police is a Disability Confident Leader - the highest level an organisation can achieve under the scheme run by the Department of Work and Pensions. As part of our commitment, we operate a ‘Disability Confident Interview Scheme’ - all candidates who declare a disability and meet the essential criteria for the role will be offered an interview. It is important to note that there may be occasions where it is not practicable or appropriate to interview all disabled people who meet the essential criteria for the job. For example: in certain recruitment situations such as high-volume, seasonal and high-peak times, the employer may wish to limit the overall numbers of interviews offered to both disabled people and non-disabled people. In these circumstances, the employer could select the candidates who best meet the essential criteria for the job, as they would do for non-disabled applicants. "Diversity and Inclusion Vision: Maximise the potential of people from all backgrounds through a culture of fairness and inclusion to deliver the best service for our communities" West Midlands Police is the second-largest police force in the country, serving the three major cities of Birmingham, Coventry, and Wolverhampton, alongside the districts of Sandwell, Walsall, Solihull, and Dudley. Against this backdrop, the force handles more than 2,000 emergency calls every day, while patrolling the streets and responding to incidents 24 hours a day, seven days a week. We have made significant improvements in reducing overall crime, improving call response times, and increasing arrest rates. This work can only continue with the right people, therefore as an employer of choice, we are looking for the right people who can serve and protect our communities.

Responsibilities

Conduct high-quality primary investigations and ensure victims of crime receive excellent service while maintaining compliance with Home Office Counting Rules. Manage evidence, process criminal justice outcomes, and provide resilience to 999 and 101 call handling functions.