ABOUT US

The Salvation Army is a Christian movement and one of Australia’s largest and most-loved charities. We believe in doing good that transforms lives and futures for the better. It is this belief which drives us to find new ways and places where we can make a difference. From times of personal crisis to moments of national grief, we are always here — providing support, safety, community, and opportunity.
Be the Steady Voice in a Young Person’s Storm | A Job That Changes Lives – Including Yours
Are you driven by purpose, fuelled by compassion, and ready to stand beside young people when they need it most?
This is more than a job. It’s a calling. It’s presence, care, and belief – right when it matters most.
About the Role
At The Salvation Army, we’re on the front-line of youth homelessness – not just offering a bed for the night, but building pathways to safety, independence and hope. As a Crisis Accommodation Support Worker, you’ll play a vital role in a young person’s journey from survival to stability.
Working within a trauma-informed, psychologically safe, and youth-centred refuge environment, you’ll support young people aged 16–25 who are homeless or at risk of homelessness.
Reporting to the Support Work Coordinator, this is a casual position, based in Bridgehaven located in Preston, VIC. You will have availability for casual roster (including evenings/weekends). No two shifts are the same – but every single one matters.
Compensation is in accordance with SCHADS Award Level 4.

You Will Successfully

• Create a safe, therapeutic refuge environment
• Implement tailored support plans from life skills to health, housing, and well-being
• Guide young people toward independence through teaching, encouraging and walking beside them
• Respond calmly to crises using compassion and professionalism in every challenge
• Maintain a nurturing space ensuring the refuge is safe, clean and welcoming
• Document with diligence recording support, incidents, and progress accurately

You Will Have

• Tertiary qualification in Social Sciences, Youth Work, or related field (degree preferred)
• Sound understanding of trauma, attachment, and adolescent development
• Experience supporting young people with complex needs (AOD, mental health, family violence, care experience)
• Strong skills in engagement, communication, and de-escalation
• Ability to remain calm, clear-headed, and professional in high-pressure moments
• A commitment to inclusivity, cultural safety, and ethical practice
• Current Victorian Driver’s Licence
• Valid Employee Working with Children’s Check

What We Offer

The Salvos offer eligible employee’s a well-balanced package of meaningful benefits including:

• Salary packaging up to $15,900 tax free + $2,650 meal entertainment benefit
• Access to EAP and health & wellness initiatives incl Fitness Passport
• Ongoing training and development opportunities that enhance on the job skills and proficiency
• Rewarding and fulfilling purpose driven careers that have positive and sustainable / social impacts

Ready to Make an Impact?
If you’re ready to bring your heart, your skill, and your commitment to a role that truly matters – we want to hear from you. Help us build a future where no young person is left behind.
You’re flexible, focused and thrive in dynamic, emotionally demanding environments. Most of all, you believe in young people – even when they struggle to believe in themselves.
Apply today and become part of something bigger.
The Salvation Army is an Equal Opportunity Employer who provides an inclusive work environment and embraces the diverse talent of its people. We value people of all cultures, languages, capacities, sexual orientations, gender identities and/or expressions. We are committed to achieving a diverse workforce and strongly encourage applications from Aboriginal people and Torres Strait Islander people.
The Salvation Army is a child safe organisation and is committed to protecting children and young people from harm. All child facing roles will require the successful completion of a Working with Children Check. Applicants for all roles require a mandatory Nationally Coordinated Criminal History Check.
We value Integrity, Compassion, Respect, Diversity, and Collaboration

Please refer the Job description for details