Crisis and Communications Program Lead at Huntington National Bank

Columbus, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

20 Jun, 26

Salary

0.0

Posted On

22 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Crisis Management, Incident Response, Internal Communications, Project Coordination, Operational Resilience, Business Continuity Planning, Change Management, Stakeholder Engagement, Risk Management, Service Now, Everbridge, Microsoft Office Suite

Industry

Banking

Description

Description The Crisis, Communications & Project Coordination Program Lead is responsible for leading crisis and incident response efforts, delivering strategic internal communications, and coordinating cross‑functional projects for the Commercial segment. This role ensures operational resilience, clear and consistent communication, and disciplined execution of initiatives by serving as a central coordination point across crisis management, communications, and project delivery activities. Key Responsibilities Crisis & Incident Management Lead coordination and execution of incident response plans and lead teams during crisis events including communications, progress and measurement. Develop, maintain, and govern incident management playbooks, communication plans, and standard operating procedures. Create and maintain Business Continuity plans and support crisis readiness activities, including simulations and training. Ensure timely incident updates, resolution tracking, impact analysis, and post‑incident reviews with documented lessons learned. Project Coordination & Execution Coordinate and support execution of crisis, communications, and operational initiatives in partnership with Project Managers and cross‑functional stakeholders. Maintain project artifacts including plans, timelines, status reports, risks, issues, decisions, and action items. Track milestones and dependencies; follow up on deliverables and escalate risks or blockers as appropriate. Support change and implementation efforts by supporting communications, readiness activities, and stakeholder engagement. Basic Qualifications: • Bachelor’s Degree • 4+ years of experience in internal communications • 3+ years of handling incidents or crisis management Preferred Qualifications: Ability to convey complex information verbally and in writing with a clear and concise Ability to simplify complex issues for diverse audiences Experience working across teams to achieve goal Strong change management and organizational development experience Proven track record in leading teams under high pressure situations Experience with incident management and communication tools e.g. Service Now and Everbridge Proficiency in Microsoft Office Suite Demonstrated ability to support multiple projects at once Exempt Status: (Yes = not eligible for overtime pay) (No = eligible for overtime pay) Yes Workplace Type: Office Our Approach to Office Workplace Type Certain positions outside our branch network may be eligible for a flexible work arrangement. We’re combining the best of both worlds: in-office and work from home. Our approach enables our teams to deepen connections, maintain a strong community, and do their best work. Remote roles will also have the opportunity to come together in our offices for moments that matter. Specific work arrangements will be provided by the hiring team. Huntington is an Equal Opportunity Employer. Tobacco-Free Hiring Practice: Visit Huntington's Career Web Site for more details. Note to Agency Recruiters: Huntington Bank will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington Bank colleagues, directly or indirectly, will be considered Huntington Bank property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration. Welcome to Huntington! At Huntington, we look out for people. From reinventing banking with game-changing innovations to building an internal culture that creates lifelong bonds, together, we can make people’s lives better. And amazing things happen when we look out for each other. We prove it every day. Whether it’s helping a colleague or collaborating on a new tool that will revolutionize the way people save money, our actions can have a huge impact. Our colleagues look out for people with a Can-Do Attitude, Service Heart and Forward Thinking. Those are our values—simple but powerful. Each of them pushes us do the right thing, to do right by people. Because people are what matter. If that sounds like you, we hope you’ll apply to join our team. If you’d like to learn more about how Huntington looks out for people, visit https://www.huntington.com/lookingout We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of this site or if you require a reasonable accommodation to apply for a job or to perform the essential functions of the job, please send an email to HuntingtonCareers@Huntington.com Reasonable Accommodations Reasonable Accommodations Various methods will be used throughout the recruitment process to verify candidate authenticity. Any interviews conducted virtually must be joined from a distraction-free environment, with the candidate on camera and without the use of virtual backgrounds. EEOC Disclaimer Know Your Rights CA Data Privacy CA Data Privacy Rights Tobacco Disclaimer Tobacco-Free Hiring Practice Note to Agency Recruiters: Huntington will not pay a fee for any placement resulting from the receipt of an unsolicited resume. All unsolicited resumes sent to any Huntington colleagues, directly or indirectly, will be considered Huntington property. Recruiting agencies must have a valid, written and fully executed Master Service Agreement and Statement of Work for consideration.

Responsibilities

This role leads crisis and incident response efforts, delivers strategic internal communications, and coordinates cross-functional projects for the Commercial segment to ensure operational resilience and disciplined execution. Key duties include leading incident response, developing playbooks, maintaining Business Continuity plans, and tracking project milestones and risks.