Crisis Clinician Associate, I and II - Phone Department

at  UPMC

Are you interested in building a rewarding career with a national leader in the treatment of mental health and addictive disorders? UPMC Western Psychiatric Hospital is looking for passionate Crisis Clinicians to join our Phone Department at resolve Crisis Services! resolve is a 24-hour, 365-day crisis service including a 24-hour hotline, mobile crisis team, walk in center and services for children’s and teens. For more information, visit: resolve Crisis Services | UPMC

OTHER FIELDS OF STUDY MAY BE CONSIDERED WITH COURSEWORK OF AT LEAST 12 CREDITS IN HUMAN SERVICES AND/OR RELEVANT MENTAL HEALTH EXPERIENCE

Consistent ability to respond calmly and effectively, using good clinical judgment to both psychiatric and medical emergencies.
Recovery-oriented interpersonal relations.
Ability to work shifts, weekends, holidays, and to assume on call responsibilities.

OTHER FIELDS OF STUDY MAY BE CONSIDERED WITH COURSEWORK OF AT LEAST 12 CREDITS IN HUMAN SERVICES AND/OR RELEVANT MENTAL HEALTH EXPERIENCE

Includes phone triaging, as well as an in-depth knowledge and proven skill at doing psychiatric assessments.
Experience in mental health crisis intervention, case management, or in-home therapy preferred.
Excellent, recovery-oriented interpersonal relations.
Ability to work shifts, weekends, holidays, and to assume on call responsibilities.

OTHER FIELDS OF STUDY MAY BE CONSIDERED WITH COURSEWORK OF AT LEAST 12 CREDITS IN HUMAN SERVICES AND/OR RELEVANT MENTAL HEALTH EXPERIENCE

Work history that includes phone triage, as well as an in-depth knowledge and proven skill at doing psychiatric assessments.
Experience in mental health crisis intervention, case management, or in-home therapy preferred.
Excellent, recovery-oriented interpersonal relations
Licensure in social work or professional counseling is preferred.
Ability to work shifts, weekends, holidays, and to assume on call responsibilities.

RESPONSIBILITIES:

• Successfully participate in and complete Crisis Clinician orientation process.
• Learn to manage a shift caseload safely and successfully, as assigned and coached by the Lead Clinician.
• Work with crisis leadership to develop assessment, de-escalation, documentation, and motivational interviewing skills.
• Learn to utilize the Electronic Medical Record to obtain relevant information and complete documentation.
• Provide supportive counseling to consumers to promote stability by utilizing a person centered, strength-based model of intervention.
• Work efficiently and independently in crisis setting.
• Support consumer and negotiate appropriate referral services.
• Advocates for Consumer admission to Crisis Residential program when appropriate.
• Encourages Consumers to consider admission to Walk-In program for further support and assessment when appropriate.
• Meets documentation expectations and completes all required paperwork.
• Responds to telephone calls from consumer(s), community, and natural supports.
• Manages crisis situations effectively using positive approaches.
• Participate in interdisciplinary activities such as trainings and staff meetings.
• Completes case reviews.