SUMMARY

Join our Client Services Program as a Crisis Counsellor and Navigator and make a meaningful impact in the lives of those we serve. We’re currently looking for a compassionate and dedicated counsellor to fill a temporary 6-month, full-time, unionized position, working Sunday to Wednesday 12pm to 8:45pm

IMPORTANT DETAILS YOU NEED TO KNOW:

• Ongoing training and development is a required condition of this position.
• A criminal records search and an intervention record check are conditions of employment.
• If eligible for registration with a professional body, registration must be current.
• In accordance with Canadian immigration requirements, priority will be given to Canadian citizens and permanent residents of Canada.
  Apply to become part of the movement. FearIsNotLove. Be part of changing the conversation with us.
  CLOSE DATE: This position will remain open until August 31, 2025 or until filled.
  FearIsNotLove is committed to diversity, equity and inclusion.

WE ENCOURAGE QUALIFIED CANDIDATES FROM ALL GENDERS, RELIGIOUS, ETHNIC AND SOCIAL BACKGROUNDS TO APPLY.

We thank all candidates for their interest, only those selected for an interview will be contacted. We regret that we are unable to accept telephone inquiries.
Job Types: Full-time, Fixed term contract
Contract length: 6 months
Pay: $28.78 per hour
Expected hours: 35 per week

Ability to commute/relocate:

• Calgary, AB: reliably commute or plan to relocate before starting work (preferred)

Experience:

• direct support to people in crisis from domestic violence: 2 years (preferred)

Work Location: In perso

THE AGENCY PLAYS AN IMPORTANT ROLE IN THE DAILY LIVES OF INDIVIDUALS AND FAMILIES LIVING WITH FEAR IN THEIR CLOSE RELATIONSHIPS. IN WHATEVER WAY DOMESTIC VIOLENCE IMPACTS A PERSON; WHETHER THEY ARE A VICTIM, SOMEONE WHO USES ABUSE AND WANTS TO CHANGE, OR SOMEONE WHO KNOWS ANOTHER PERSON BEING ABUSED—FEARISNOTLOVE IS HERE TO HELP.

Our goal is to help people to have violence-free lives, to live without fear, and get to the ultimate outcome – love. It’s what we all want and need. We are looking for people who want to be part of changing the conversation about domestic violence and abuse.
FearIsNotLove creates safe spaces. We listen, we support, we encourage and we are judgement-free. We are relentless in our commitment to our clients, our communities and each other. We believe change is possible. At our core is an uncompromising commitment to our team of talented people who believe in our mission. We believe that when people feel empowered and safe, they are able to move forward with the best decisions for them and their family.
The Crisis Counsellor and Navigator provides crisis counselling, information, basic needs, referrals, assistance with applications, and advocacy to clients who are referred from the Connect Domestic Violence and Abuse Helpline for crisis support. This position works collaboratively with clients on safety planning – based on the client’s inherent strengths and resilience.

WHAT YOU’LL BE DOING

• Establishes and maintains a client caseload with the focus on client relationship and support.
• Provide support with safety planning, case planning based on the clients’ inherent strengths and resilience, parenting support, and information on community resources that are available to meet the needs of the clients.
• Provide immediate crisis intervention and support to individuals and families experiencing domestic violence who are in imminent danger – including access to hotel space, access to Shelter space and other community resources
• Meetings with clients may occur via phone, virtually, or in person in the Shelter or in a safe location in the community (i.e., a meeting room in a hotel).
• Utilize engagement skills to help clients to feel validated and supported, provide clients with practical and emotional supports that focus on their here-and-now needs, and assist clients in overcoming crisis
• Collaborate closely community resources such as housing, financial aid, mental health and substance use to assist clients in accessing resources to meet identified needs.
• Completes the Danger Assessment Lethality Tool as appropriate with clients to determine level of danger to enhance the safety planning process.
• Is an advocate and maintains relationships within the agency and with external professionals to provide a support system for clients.
• When working in the shelter building, ensure safety of residents and other employees by monitoring the building electronic security systems, completing safety check ins, and other safety related measures that may arise.
• Complete and maintain the clients’ documentation requirements within established timelines (Intake, Consent Form, Danger Assessment, Case Planning, Case Notes, Noteworthy and Critical Incident Reports, and Discharge).
• Answer the four main phone lines operated by the Connect Domestic Violence and Abuse Helpline, including the main Helpline, YW Crisis Line, Men& line and the Men’s Counselling line, with a focus on calls that pertain to those who are in imminent danger.
• Responsible for managing risk with clients, including identifying risk to self or others, and risks of harm to children. When risk is identified, consulting with others as needed, escalating these concerns to supervisors, and following established processes and documentation
• Attendance at monthly staff meetings.
• Ensure Compliance with Accreditation Standards; Maintain current police and IRC checks, professional registration (if applicable), and required accreditation-related training (e.g., First Aid, NVCI, Indigenous, Diversity, response-based).
• Ensure client files meet accreditation standards and agency policies.
• Other duties as assigned to support FearIsNotLove’s clients and program.