Crisis Dispatch Representative at High Plains Mental Health Center

Hays, Kansas, United States -

Full Time

Start Date

Immediate

Expiry Date

27 Aug, 26

Salary

20.61

Posted On

29 May, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Triage, Crisis Intervention, Patient Admissions, Scheduling, Patient Record Management, De-escalation, Trauma-informed Care, Emergency Response, Interpersonal Skills, Computer Proficiency, Multi-line Phone Systems, Confidentiality

Industry

Mental Health Care

Description

Description Fulfilling Career Alert – Join us as a Crisis Support Specialist! APPLICATION DEADLINE: Wednesday, June 24th, 2026 at 7:00am CDT. Position: Crisis Support Specialist | (“Crisis Dispatch Representative”) Location: Hays, Kansas Pay: from $17.61-$20.61 per hour (shift differentials available- earn $1-3 more per hour) | $500 SIGN-ON BONUS Job Type: Full-time | In-person Schedule: Schedule: Fixed shift time assignment. Pick between: 8a-4pm OR 4pm-12am OR 12am-8am | 5 days per week | [Week 1 = Week 3; Week 2 = Week 4] | Alternating weekends and holidays WHY YOU SHOULD APPLY: Be a part of history. High Plains Mental Health Center is proud to have launched one of Kansas’s first Crisis Intervention Centers (CIC) — and we want YOU to be part of this groundbreaking journey. This center is already playing a vital role in transforming mental health care across northwest Kansas by easing the burden on local hospitals and law enforcement, shortening inpatient waitlists, and providing critical mental health services close to home for those in need. As a 24/7 inpatient facility, the CIC offers multiple shifts and a variety of career opportunities. Now is the time to raise your hand and secure your spot! For more information about the Crisis Intervention Center (CIC), please visit: [HPMHC CIC]. If you’re ready for a rewarding opportunity, and want to be supported by an organization that stands by its mission of being “Here for You,” this is your chance. APPLY TODAY! WHAT YOU’LL DO: Answer phones and triage calls. Welcome and support individuals in crisis with empathy and professionalism. Monitor the Mobile Crisis Response (MCR) team in accordance with safety and communication protocols. Monitor the MCR team’s location and safety while they are in the community. Assist with patient admissions, including basic triage documentation and release forms. Manage schedules: new appointments, rescheduling, cancellations, and backfilling time slots. Facilitate communication between staff, clients, and external providers. Maintain and organize patient records: scanning, indexing, securely filing, etc. Support the patient discharge process to ensure proper continuity of care. Follow strict confidentiality and safety guidelines. Participate in ongoing training, including de-escalation, trauma-informed care, and emergency response. This is a fast-paced role that requires both compassion and composure—ideal for those who thrive in supportive, people-centered environments. WHY JOIN US? At High Plains Mental Health Center, we're here for you — not only for the individuals and communities we serve, but for every member of our team. Our mission drives everything we do, and that includes supporting our employees with the same compassion, dedication, and care we offer our clients. When you join us, you become part of a purpose-driven organization where your work has a real impact. You’ll provide critical mental health services to those who need them most, while being part of a team that values your expertise, supports your well-being, and invests in your professional growth through continuous learning and career advancement opportunities. WHAT WE OFFER: -Competitive Pay: from $17.61-$20.61 per hour [earn $1-$3 more per hour with shift differentials!] -Comprehensive Benefits Package: Excellent Health, Dental, & Vision Insurance Life Insurance Paid Time Off & Extended Illness Time 403(b) Plan KPERS Retirement Plan Supplemental Benefits HSA & FSA Holiday pay [8 hours holiday pay in addition to any hours worked; our Center recognizes 7 holidays] Scholarship, work-study, & internship opportunities for employees $500 SIGN-ON BONUS [awarded after successful completion of 90-day orientation] And more! SUBMIT YOUR APPLICATION: If you’re ready to take the next step in your career and make a difference in the future of mental health services, we want to hear from you! APPLY TODAY! If you have any questions or need help with documentation, please feel free to contact CAREERS@HPMH.COM. Requirements Must be at least 18 years old. High school diploma or GED required; additional training or education in healthcare, psychology, or human services is a big plus! Demonstrated proficiency with technology, including basic computer skills, printers, scanners, and multi-line phones. Strong interpersonal skills with a calm, professional demeanor in high-pressure environments. Physically & mentally capable of managing crisis situations and emergency response scenarios. Must pass required background checks (KBI and KDADS). Must comply with TB testing and health screening protocols. Must submit a medical clearance confirming fitness to perform job duties or note accommodations if needed. Must pass a pre-employment drug screening; may be subject to random drug screen.

Responsibilities

The role involves answering phones, triaging calls, and supporting individuals in crisis with empathy. Additionally, the representative monitors the Mobile Crisis Response team and manages patient admissions and records.