Crisis Hotline Specialist at ALLIANCE HEALTHCARE SERVICES, INC

Memphis, Tennessee, United States -

Full Time

Start Date

Immediate

Expiry Date

14 Jun, 26

Salary

0.0

Posted On

16 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Crisis Assessment, Telephonic Services, Documentation, EHR Management, Insurance Verification, Referrals, De-escalation, Problem Solving, Communication, Self-Motivation, Client Intake, Policy Adherence

Industry

Hospitals and Health Care

Description

At Alliance Healthcare Services, it is our mission to promote wellness in the community. Our not-for-profit organization is the largest comprehensive behavioral health provider in Shelby County. We offer outpatient, intensive outpatient, home-based, and community-based programs, including a continuum of crisis services to over 22,000 residents of Shelby County and the surrounding areas. We’re committed to bringing compassionate and dedicated individuals to help us continue to provide the best services to our community. Review the job description below and submit your resume if you feel that you would be a good match to join our organization. We look forward to hearing from you! Summary: The Crisis Hotline Specialist has the responsibility to provide therapeutic telephonic services to individuals who are experiencing a mental health crisis. This person will also provide administrative support and referrals for community partners and will ensure appropriate documentation is in EHR and on the Whiteboard. Education Requirement: Bachelor’s degree in Psychology, Human Services or related discipline from an accredited University. or Minimum of five years of relevant work experience in customer service, crisis response, or healthcare related roles. Experience Requirement: * EXPERIENCE WORKING IN A MENTAL HEALTH OR CRISIS SETTING. * MENTAL HEALTH OR CRISIS EXPERIENCE PREFERRED. Licensure/Certification Requirement: None Key Job Responsibilities: 1. Answers the phone on the first ring using the appropriate greeting. 2. Conducts telephone crisis assessment of callers to determine appropriate crisis response. 3. Documents caller and response information in the EHR and whiteboard. 4. Verifies patient’s insurance in Passport and upload findings into the EHR. 5. Enroll client in Behavioral Health Safety Net and Cover RX as indicated. 6. Ensure the information regarding all requests for assessments is passed on to the Dispatch Specialist. 7. Provide “warm line” services to individuals calling in to access crisis services when appropriate and make referrals to other agencies when indicated. 8. Utilizes Therapeutic Options and Safe Clinch to deescalate and prevent aggressive outbursts. 9. Reports downstairs to greet walk-in clients to escort the client upstairs to initiate services. 10. Participate in all required trainings. 11. Read work email every business day. 12. Abide by the policies and procedures as outlined in the Policy and Procedure Manual. Knowledge/Skills/Abilities: * This person must be able to work effectively in a crisis service delivery setting, exemplify problem solving skills, formulate appropriate crisis intervention response, demonstrate self-motivation, and possess excellent communication skills and the ability to work well with others. * This person must contribute to a professional, healing, and restorative environment. PERSONAL RELATIONSHIPS In order to appropriately accomplish his/her duties, the person occupying this position will be required to maintain effective relationships with Crisis frontline staff, Crisis Managers, and the clients of Alliance Healthcare Services. Supervision Provided by this Job None Promoting wellness in the community starts with our employees. At Alliance Healthcare Services, our employees enjoy many perks. Listed below are just some of the great benefits you as an employee may be eligible for with us. Health and Wellness * Medical Insurance Coverage * Dental Insurance Coverage * Vision Insurance Coverage * Flexible Spending Account * Long-Term Disability – Company Paid Financial Wellbeing * Competitive Compensation Packages * Life Insurance – Company Paid * 403b Retirement Plan with Company Funded Matching * Employee Discounts provided through Life Mart * Loan Forgiveness options through Federal programs (Public Service Loan Forgiveness and National Health Service Corps) Career Development and Growth * Opportunities for growth and movement within the organization Work-Life Balance * Paid Time Off – To include PTO for vacations, illness, and personal days * Paid Holidays FT Day FT Nights PT Weekend Day PT Weekend Night PRN

Responsibilities

The Crisis Hotline Specialist provides therapeutic telephonic services to individuals experiencing a mental health crisis, while also handling administrative support, documentation in the EHR, and making necessary referrals to community partners.