Crisis Line Coordinator (Bilingual) at A Safe Place

Zion, Illinois, United States -

Full Time

Start Date

Immediate

Expiry Date

18 May, 26

Salary

26.44

Posted On

17 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Crisis Response, Triage, Emotional Support, Safety Planning, De-escalation, Resource Referral, Documentation, Confidentiality, Trauma-Informed Care, Bilingual Fluency, Clinical Assessment, Conflict Resolution, Cultural Humility, Time Management, Microsoft Office, Medicaid Compliance

Industry

Non-profit Organizations

Description

Description About Us For over 48 years, A Safe Place has served as Lake County’s leading advocate for survivors of domestic violence and human trafficking. As a 501(c)(3) nonprofit, we are committed to safety, dignity, and long-term healing for individuals and families impacted by violence. Every role here matters. Whether you work directly with survivors or support the systems behind the scenes, you are part of a trauma-informed organization building pathways to safety and independence. About the Role The Crisis Line Coordinator is a frontline responder and often the first voice a survivor hears. You will answer and triage crisis calls, provide emotional support and safety planning, assess for shelter placement, and connect callers to resources. You will also support walk-in clients, coordinate with family advocates, and ensure timely, accurate documentation. This is steady, high-impact work that requires clarity under pressure and compassion without compromise. Who Thrives Here You will thrive in this role if you: Stay calm and grounded during high-risk crisis calls Communicate clearly and compassionately in escalated situations Hold strong professional boundaries while remaining warm and respectful Think critically and make sound decisions quickly Stay organized in a fast-paced environment with high call volume Work collaboratively with shelter staff and supervisors Uphold confidentiality, ethics, and trauma-informed practices The people who excel here are steady. They are emotionally intelligent, self-aware, and able to be a safe presence when someone else’s world feels unstable. Key Responsibilities Crisis Response Answer and assess hotline calls using trauma-informed care Provide de-escalation, safety planning, and referrals Support walk-in clients seeking shelter or services Coordination & Follow-Up Connect clients to internal and external resources Collaborate with family advocates during shelter stays Documentation & Compliance Maintain accurate, confidential records Complete case notes within 24 hours Professional Standards Deliver respectful, nonjudgmental service Maintain confidentiality and ethical practice Requirements Education and Credential Requirements This position must meet eligibility as a Mental Health Professional under Illinois Medicaid guidelines, as the Crisis Line Coordinator completes IM-CAT assessments telephonically and provides real-time clinical support to individuals in crisis. Candidates must meet one of the following: Bachelor’s degree in Counseling, Social Work, Psychology, Education, Rehabilitation Counseling, Family Therapy, or a related human services field Bachelor’s degree in any field plus two (2) years of supervised clinical experience in a mental health setting Valid Illinois Licensed Practical Nurse (LPN) license High school diploma or GED plus five (5) years of documented mental health or human services experience DHS-approved Psychiatric Rehabilitation certificate plus two (2) years of mental health service experience Current CRSS or CFPP certification through IAODAPCA Licensed Occupational Therapy Assistant with at least one (1) year of mental health experience Behavioral Health Technician certification (Medical Education and Training Campus, Fort Sam Houston) plus one (1) year of supervised clinical experience Required Qualifications Bilingual fluency in Spanish and English Ability to conduct structured clinical assessments over the phone Calm, grounded presence during high-risk crisis calls Strong understanding of trauma-informed care Commitment to ethical documentation and Medicaid compliance This is frontline clinical work. The voice on the other end of the line may determine someone’s next step toward safety. Core Competencies Experience in domestic violence, crisis intervention, or community-based mental health Familiarity with Medicaid, IM+CANS, or similar assessment tools Strong communication and conflict-resolution skills Cultural humility and the ability to serve diverse populations Ability to work independently while collaborating with a multidisciplinary team Strong organization and time management skills Proficiency with Microsoft Office and agency systems Reliable vehicle, valid driver’s license, and active auto insurance Schedule: Monday–Friday, 10:00 AM – 6:00 PM Compensation: Starting $26.44 (paid bi-weekly; 26 pay periods) Benefits Benefits include health, dental, and vision insurance; a Flexible Spending Account (FSA); a 401(k) retirement plan; generous paid time off, including vacation, sick leave, and holidays; and access to an Employee Assistance Program (EAP). Why Join A Safe Place Mission-driven work with direct community impact Trauma-informed, collaborative work environment Opportunity to advocate for survivors and systemic change Meaningful professional development and training opportunities Additional Information This posting outlines the primary responsibilities of the role. A full job description will be provided upon hire. Pre-Employment Requirements Pre-employment requirements include DCFS and criminal background checks, fingerprinting, professional reference and license verification, and clearance through the sex offender registry and the Office of Inspector General (OIG). Equal Opportunity & Inclusive Hiring Statement A Safe Place is an Equal Opportunity Employer committed to building a diverse, inclusive, and trauma-informed workplace. We strongly encourage applications from individuals of all backgrounds and identities and are dedicated to providing a respectful environment free from discrimination or harassment. To Apply: Please submit your resume and a brief cover letter outlining your qualifications and interest in the position.

Responsibilities

The Crisis Line Coordinator serves as a frontline responder, answering and triaging crisis calls, providing emotional support, safety planning, assessing for shelter placement, and connecting callers to necessary resources. Responsibilities also include supporting walk-in clients, coordinating with family advocates, and ensuring accurate, timely documentation.