Crisis Line Volunteer at The Samaritans Cape Cod and the Islands

, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

26 May, 26

Salary

0.0

Posted On

25 Feb, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Confidentiality, Empathy, Active Listening, Non-Judgmental Listening, Judgment, Communication Skills, Conflict Resolution, Tolerating Different Beliefs, Independent Work, Collaboration, Teamwork, Time Management, Willingness to Learn, Accepting Direction

Industry

Non-profit Organizations

Description

Must reside in: MA, CA, GA, ME, AZ, OH, UT, TX, VA, WV, NC Reports To The Crisis Services Associate will report to the Crisis Services Manager. Job Overview The Crisis Line Associate provides support to the Crisis Line program by answering calls for approximately 10 hours per month. Responsibilities and Duties The functions or duties listed below are intended only as illustrations of the various types of work that may be performed. The omission of specific statements of duties does not exclude them from the position if the work is similar, related, or a logical assignment to the position. Answers crisis calls from those who are seeking emotional support including those who may be at risk of suicide Adheres to performance measures in attending to call volume Thorough and accurate documentation of completed calls Participates in staff meetings and supervision, schedule permitting Attend continuing education and training as needed Requirements 18 years of age or older High school graduate or GED equivalent Minimum of two years of professional experience preferred Experience working on a crisis helpline a plus Ability to respect confidentiality Ability to be empathetic and engage in active, non-judgmental listening with our users Ability to work with sensitive and confidential information Must be able to display good, sound judgment Must possess strong communication skills Ability to resolve conflicts appropriately Ability to tolerate different beliefs and opinions Ability to work independently and collaboratively to maximize teamwork across the organization Some flexibility in working hours Must keep time commitments Displays willingness to learn Ability to accept direction Successful completion of the Volunteer Crisis Line Associate Training and assigned learning shifts on the helpline after hire Other responsibilities as assigned by supervisor Internet & Equipment Speed Requirements A minimum of **10-20 Mbps download** and **5 Mbps upload** is required for a single user. Due to fluctuations in ISP performance, a **recommended speed of at least 50 Mbps download** and **10 Mbps upload** is advised. Multiple devices using the same network (e.g., computers, TVs, smartphones, printers) may impact call quality. For optimal performance: Run a speed test using Jitter; your latency should be **less than 100 ms**. Packet Loss should be **less than 1% for faxing** and **between 1-2% for calls**.

Responsibilities

The Crisis Line Associate supports the Crisis Line program by answering approximately 10 hours of crisis calls monthly from individuals seeking emotional support, including those at risk of suicide. Duties also involve adhering to performance measures for call volume and maintaining thorough, accurate documentation of all completed calls.