Crisis Program Manager at Huckleberry House Inc

Columbus, Ohio, United States -

Full Time

Start Date

Immediate

Expiry Date

22 Sep, 26

Salary

65000.0

Posted On

24 Jun, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Leadership, Staff Supervision, Crisis Response, Program Compliance, Quality Assurance, Conflict Resolution, Case Management, Performance Management, Clinical Oversight, Electronic Client Record Systems, Budgeting, Strategic Planning, Interpersonal Communication, Decision Making, Problem Solving, Regulatory Compliance

Industry

Health and Human Services

Description

Description FLSA Status: Exempt Department: Crisis Program Reports To: Senior Crisis Program Manager Supervises: Yes Summary The Crisis Program Manager provides leadership, supervision, and operational oversight for the Crisis Program. This role manages staff, resources, and program compliance to ensure high-quality services for youth and families, effective crisis response, and successful program outcomes. Essential Responsibilities Leadership, Supervision & Program Management Exercises independent judgment in addressing operational, clinical, and staffing challenges. Leads hiring, onboarding evaluations, coaching, and corrective actions and terminations in collaboration with Crisis Program management. Supports in supervising staff in training, scheduling, and performance management. Provides leadership, coaching, and direction to staff to ensure accountability and professional growth. Compliance, Quality Assurance & Outcomes Ensures program compliance with applicable regulatory and accreditation standards, including OHMHAS, ADAMH, COA, Medicaid, and grant requirements. Oversees quality assurance processes, evaluates program performance, and implements improvements as needed. Reviews clinical and operational documentation to ensure compliance, accuracy, and completeness. Complete all medication disposal within established time frames. Clinical & Operational Oversight Provides leadership-level guidance and consultation regarding crisis response and youth interventions. Ensures required program activities (intake, assessment, documentation, discharge planning) are completed to support compliance and revenue generation. Maintains oversight of confidentiality, documentation standards, and productivity benchmarks. Organizational Leadership Leads regular staff and leadership meetings to advance program goals. Participates in agency on-call rotation as a management representative. Serves on and/or chairs assigned agency committees. Participates in monthly leadership meetings and contributes to agency-wide planning and decision-making. Performs other duties consistent with the scope and level of this management position. Perform other duties as assigned. Required Competencies Demonstrated leadership and management capability in crisis or behavioral health settings. Ability to exercise independent judgment and discretion in complex and high-risk situations. Strong decision-making, problem-solving, and conflict resolution skills. Effective written and verbal communication skills. Ability to manage multiple priorities and lead diverse teams Ability to demonstrate poise, tact and diplomacy. Qualifications Bachelor’s degree in Social Work or a related field, or equivalent combination of education and experience. Minimum of two years of supervisory or management experience preferred. Valid driver’s license with acceptable driving record. Strong verbal and written communication skills. Demonstrated ability to problem-solve, manage conflict, and make sound decisions. Proficiency in electronic client record systems. Knowledge, Skills & Abilities Strong analytical and problem-solving skills. Ability to exercise independent judgment on matters of significance. High level of organization, discretion, and attention to detail. Exceptional verbal and written communication abilities. Ability to work independently Reliable transportation High level of professionalism, reliability, and accountability. High level of interpersonal skill to handle sensitive and confidential situations PHYSICAL & WORK ENVIRONMENT REQUIREMENTS The physical demands and work environment characteristics described here are representative of those an employee encounters while performing the essential functions. Requirements Qualifications Bachelor’s degree in Social Work or a related field, or equivalent combination of education and experience. Minimum of two years of supervisory or management experience preferred. Valid driver’s license with acceptable driving record. Strong verbal and written communication skills. Demonstrated ability to problem-solve, manage conflict, and make sound decisions. Proficiency in electronic client record systems. Knowledge, Skills & Abilities Strong analytical and problem-solving skills. Ability to exercise independent judgment on matters of significance. High level of organization, discretion, and attention to detail. Exceptional verbal and written communication abilities. Ability to work independently Reliable transportation High level of professionalism, reliability, and accountability. High level of interpersonal skill to handle sensitive and confidential situations Shift Requirements: 2nd shift

Responsibilities

The Crisis Program Manager provides operational oversight and leadership for the Crisis Program, managing staff and resources to ensure high-quality services for youth and families. This role is responsible for program compliance with regulatory standards and the implementation of quality assurance processes.