Crisis Program Manager at LIFEWAYS INC

Ontario, Oregon, United States -

Full Time

Start Date

Immediate

Expiry Date

16 May, 26

Salary

0.0

Posted On

15 Feb, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Crisis Intervention, Program Development, Service Delivery, Staff Management, Clinical Oversight, Compliance Monitoring, Performance Evaluation, Hiring, Training, Supervision, Treatment Interventions, Chart Audits, Stakeholder Liaison, Team Leadership, Involuntary Services, Diversion Programs

Industry

Mental Health Care

Description

Job DetailsJob Location: Ontario, OR 97914Position Type: Full TimeEssential Duties and Responsibilities (This is not an exhaustive list of all duties/responsibilities. Other duties may be assigned) • Provide leadership and strong dedication to developing, implementing, and delivering evidence-based intensive and crisis-oriented services for individuals with serious mental illness and individuals with co-occurring disorders. • Provide oversight and programmatic leadership for intensive services including, but not limited to, a 23-Hour Crisis Stabilization Center, Mobile Crisis Intervention Services (MCIS), jail diversion, AID, ASSIST, and other high-acuity or diversionary programs. • Manage and provide oversight of 24/7 on-call staffing, including clinical and administrative on-call responsibilities, ensuring appropriate coverage, response, decision-making, and follow-up. • Ensure programs operate in compliance with applicable Oregon Administrative Rules (OARs), contracts, and best-practice standards related to crisis, involuntary services, and diversion programs. • Provide timely and accurate reports regarding program operations, utilization, outcomes, staffing, and performance measures. • Monitor productivity, service delivery expectations, and documentation standards across all intensive programs. • Assist supervisory and clinical staff with professional development planning; provide timely, constructive feedback; and conduct performance evaluations as scheduled. • Oversee hiring, onboarding, training, and retention of assigned clinical and supportive staff within intensive services programs. • Ensure appropriate clinical and operational supervision structures are in place, including individual and group supervision, to support staff working in high-acuity and crisis-driven environments. • Observe and review treatment interventions, crisis response activities, and care coordination practices; provide constructive feedback to enhance quality of care, safety, and clinical effectiveness. • Review comprehensive program and staff reports monthly, including chart audits, service delivery review, client contact, critical incidents, and compliance indicators; identify trends, risks, and training needs. • Serve as a key liaison with community partners including hospitals, law enforcement, jails, courts, emergency services, and other stakeholders involved in crisis response and diversion efforts. • Represent the organization in community meetings, interagency collaborations, public forums, and professional organizations related to crisis, intensive, and diversion services. • Lead, mentor, and support an effective interdisciplinary team capable of working in fast-paced, high-stress environments. QualificationsRequired: Program managers in intensive and crisis mental health programs must meet the State of Oregon’s Qualified Mental Health Provider (QMHP) requirements, including completion of two years of post-graduate clinical experience in a mental health treatment setting Minimum of five (5) years of experience working in behavioral health/mental health and/or alcohol and drug counseling settings Minimum of three (3) years of leadership or supervisory experience in a behavioral health or related setting Demonstrated knowledge of regulations, laws, and standards governing mental health and addiction services, including current OARs, ethics, confidentiality, privacy, involuntary services, and crisis response Must be registered with the appropriate state licensing board and hold a valid independent clinical license in the State of Oregon, or be able to obtain independent clinical licensure within six (6) months of hire Valid driver’s license Successful completion of background check Preferred: Bilingual in English/Spanish

Responsibilities

The manager will provide leadership for developing and implementing intensive, crisis-oriented services for individuals with serious mental illness and co-occurring disorders, overseeing programs like a Crisis Stabilization Center and Mobile Crisis Intervention Services. Responsibilities also include managing 24/7 on-call staffing, ensuring regulatory compliance with Oregon Administrative Rules, and monitoring program operations and documentation standards.