The Crisis Response Coordinator develops and executes a comprehensive response to client crises on the Centers’ H.O.P.E. Campus. This role involves coaching and developing a thorough understanding of therapeutic crisis intervention, trauma-informed care, collaborative problem solving, and authentic youth engagement within the philosophy of care and living environment. The Crisis Response Coordinator is expected to serve as a leader during client crises and provide support to residential staff and leaders for de-escalation, safety, and dignity.

JOB QUALIFICATIONS

Bachelor’s degree in social services, health and human services, or a related field
Minimum of two (2) years of youth residential treatment experience.
Minimum of two (2) years of demonstrated experience effectively supervising and leading a diverse team.
Therapeutic Crisis Intervention trainer preferred.
Experience performing Therapeutic Crisis Intervention or Crisis Prevention Institute training.
Intermediate experience in Microsoft Office Suite and related program software.
Able to successfully complete the train-the-trainer program for agency approved evidence-based crisis intervention model.
Physical Demands/Work Environment
This job operates in a youth residential treatment facility. This role routinely uses standard office equipment. While performing the duties of this job, the employee is regularly required to speak and hear. The employee is frequently required to sit for extended periods of time, stand, walk, use hands and fingers, and reach with hands and arms. This position may encounter blood or other body fluids. Travel and work outside of normal hours will be required for meetings, presentations, training, crisis and other events. The position also requires:
Ability to frequently work with and around household cleaning agents and other chemicals.
Ability to lift up to 25 pounds and move heavy objects.
Work involves some exposure to physical risks such as physical restraint, unpleasant odors, and/or loud noises.
Ability to perform job responsibilities in a facility or residence with multiple levels and without elevators or mechanical transportation.
The Centers is an Equal Opportunity Employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability status, protected veteran status, or any other characteristic protected by law

ESSENTIAL JOB DUTIES AND RESPONSIBILITIES

Leads the Crisis Response Team to coordinate appropriate responses to prevent, de-escalate, and contain a child’s pain-based behavior in ways that are congruent with organizational guidelines.
Provides weekly individual and/or group supervision.
Co-facilitate Therapeutic Crisis Intervention training as needed.
Completes administrative tasks and documentation to ensure the team is compliant with residential licensure requirements.
Remains abreast of updated literature and research pertaining to Therapeutic Crisis Intervention, Trauma Informed Care, and Authentic Youth Engagement.
Provides ongoing training and coaching to the Crisis Response Team in Therapeutic Crisis Intervention, Trauma-Informed Care, Collaborative Problem Solving and Authentic Youth Engagement.
Respond promptly to crisis situations involving residents, including behavioral escalations, safety concerns, and conflicts.
Utilize trauma-informed and de-escalation techniques to stabilize situations while maintaining the dignity and respect of all involved.
Assess risks and implement safety protocols to protect residents, staff, and the facility.
Serve as the on-call crisis response lead during designated shifts.
Provide emotional and behavioral support to residents in crisis, helping them to process emotions and regain control.
Assist direct care staff in managing crisis situations, offering guidance and modeling effective de-escalation techniques.
Conduct debriefings with direct care staff and residents following crises to process the event and identify lessons learned.
Train and mentor staff on trauma-informed care principles, crisis intervention strategies, and de-escalation techniques.
Lead regular drills and simulations to prepare staff for potential crisis scenarios.
Work closely with the Safety and Security Manager to develop and implement crisis response protocols.
Partner with clinical and case management teams to support residents’ treatment plans following crises.
Maintain clear and consistent documentation of crisis incidents, including actions taken and outcomes.
Communicate effectively with residents, staff, and external stakeholders as needed.
Monitor trends in crisis incidents and collaborate with leadership to identify preventative measures.
Analyze incident reports to recommend changes in policies or practices to reduce future crises.
Provide detailed reports to the Safety and Security Manager on crisis response outcomes.

OTHER JOB DUTIES AND RESPONSIBILITIES

Represent the facility in community outreach, networking, and partnership-building activities.
Participate in special projects or initiatives as assigned by senior leadership.
Act as a liaison between staff, residents, families, and other stakeholders.
Other duties as assigned