Crisis Services Advocate, Overnight at Denton County Friends of the Family

Denton, Texas, United States -

Full Time

Start Date

Immediate

Expiry Date

17 Jul, 26

Salary

57500.0

Posted On

18 Apr, 26

Experience

0 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Crisis intervention, Safety planning, Needs assessment, Risk assessment, Case management, Trauma informed care, Communication skills, Organizational skills, Microsoft Word, Microsoft Excel, Client advocacy, Conflict resolution, Documentation, Problem solving

Industry

Non-profit Organization Management

Description

Description We are looking for a compassionate and team-orientated Crisis Services Advocate to join our Crisis Services team providing overnight, shelter-based crisis service delivery to ensure consistent coverage and client support, including agency intakes, walk-in services, the 24/7 Crisis Line, and support for Survivors’ Advocacy Team (SAT) response; conduct needs and risk assessments, provide crisis intervention and safety planning, and deliver information, referrals, and education on crime victims’ rights and agency services. Reports to: Crisis Services Coordinator Supervises: Assigned volunteers and interns Primary Functions Provide overnight, shelter-based crisis intervention and safety planning for victims of domestic violence and sexual assault Conduct agency intakes, including needs and risk assessments, service planning, and shelter eligibility screening Respond to crisis line calls, walk-in clients, and Survivors’ Advocacy Team (SAT) response needs, providing crisis intervention, information, and referrals Support Survivors’ Advocacy Team (SAT) response, including coordination and dispatch to hospitals and law enforcement agencies, as needed Assess client needs and connect clients to appropriate resources, including agency programs and community services Provide information and education on protective orders, crime victims’ compensation, Child Protective Services, and available agency services Coordinate with external partners, including mobile crisis units, as appropriate to support client safety Provide on-call support for crisis services, shelter operations, and SAT response, as assigned Maintain accurate, complete, and confidential client records and documentation Apply professional judgment to client interactions, decision-making, and problem-solving in crisis situations Participate in staff meetings, trainings, and ongoing professional development as required Maintain flexibility to support evening, overnight, and weekend coverage based on program needs The above statements are intended to describe the general nature and level of work performed by staff assigned to this position. This is not necessarily an exhaustive list of all responsibilities, duties, and skills required. Other duties may be assigned as required. This position is grant-funded and will continue only if sufficient grant or external funds are available. Denton County Friends of the Family, Inc. is an equal opportunity employer. Requirements Prerequisites: Bachelor’s degree in social work, psychology, or related field Strong communication and organizational skills Demonstrated understanding of relationship violence, sexual assault, and trauma informed interventions Experience providing crisis intervention or working in a crisis response environment Proficiency in Office applications such as Word and Excel Must be at least 23 years old Must have a valid driver’s license and a clean driving record Preferences: Excellent oral and written Spanish highly preferred Physical Requirements: Ability to lift 25 lbs Ability to easily climb stairs Ability to sit for long periods of time

Responsibilities

Provide overnight, shelter-based crisis intervention, safety planning, and intake assessments for victims of domestic violence and sexual assault. Coordinate with external partners and manage the 24/7 crisis line to ensure consistent client support and safety.