Crisis Specialist (2026-110-CC) at WoodGreen Community Services

Toronto, Ontario, Canada -

Full Time

Start Date

Immediate

Expiry Date

12 Apr, 26

Salary

72298.5

Posted On

13 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Crisis Support, Intervention, Case Management, Supportive Counseling, Assessment Skills, Interpersonal Skills, Communication Skills, Information Referral Skills, Client-Centered Approach, Knowledge of Community Resources, Judgment, Flexibility, Computer Skills, Language Skills

Industry

Community Services

Description

Competition #2026-110-CC Crisis Specialist (2026-110-CC) Employment Type: Permanent Full Time, Bargaining Unit (1 Vacancy) Work Hours: 37.5 hours/week Monday - Friday, 9am - 5pm with 1 - 3 weekend/holiday shifts per month (earning lieu time) Work Setting: Onsite – Limited opportunities to work remotely Salary: $72,298.50 Application Deadline: January 26, 2026 by 11:59 pm Who We Are WoodGreen is a team of diverse and innovative change makers working together to make a difference in our communities. A United Way Anchor Agency with a proven track record and an entrepreneurial mindset, we continuously seek to develop solutions to critical social needs while striving to become a Centre for Equity. Visit www.woodgreen.org to learn more about who we are and to review our Equity Statement. We are committed to building an inclusive and diverse workforce, representative of the communities we serve. We encourage, and are pleased to consider, applications from Indigenous peoples, racialized persons/persons of colour, women/women identifying, persons with disabilities, 2SLGBTQIA+ persons, and others who contribute towards promoting innovative ideas and solutions. Program Overview – Crisis Outreach Service for Seniors, Community Care This position works on behalf of WoodGreen in an inter-agency, multi-disciplinary Crisis Outreach Service for Seniors with mental health and substance misuse issues. This service is offered through a partnership between Woodgreen, St. Michaels Homes, South Riverdale Community Health Centre, Reconnect Community Health Services and LOFT Community Services. The service is a 7 day a week mobile crisis intervention and outreach service focused on individuals 65 years of age and older who have a mental health and/or substance use issues, with some exceptions for individuals 55 - 64 years of age, including those who are homeless. The service area is the City of Toronto. The population of focus for this service is frail, marginalized, at risk seniors, who may be homeless or vulnerably housed, living in poverty, and/or new immigrants. This position is responsible to WoodGreen’s Crisis Supervisor. This position is expected to carry out the services in accordance to WoodGreen’s policies and procedures, COSS’ mandate and procedures, Ministry of Health, and health related authorities, and all relevant legislation. What You Will Do Participate in crisis shifts; visit clients in their homes or community locations with a partner. Assess client needs, develop and implement service plans with short and long term objectives. Assist clients to access acute care and emergency services when appropriate, and help facilitate client discharges from local emergency departments. Monitor clients, identifying additional needs, and reactivating supports, when warranted. Liaise with convalescent care, transitional care, acute care, emergency departments, rehabilitation centres, and complex continuing care to ensure that clients who have been hospitalized have appropriate follow-up services. Refer clients and caregivers to a range of community resources, including meals, drop-in centres, social recreational programs, clothing exchanges, etc. Carry out service documentation requirements in a timely and professional manner. Work with other team members and the partner agencies to develop and implement strategies which reduce client/caregiver dependencies on acute care and emergency departments. Gather statistical and narrative information required for the program and organization. Support team members and students and participate in team meetings Ensure that anti-oppression, community development, and harm reduction principles are achieved in the program. Participate in regular supervisory sessions and annual performance appraisals with the program manager. Participate in ongoing training and education when appropriate. Perform other related duties as required. What You Bring to the Team Masters of Social Work or post-graduate degree in relevant field MSW or Post-Graduate degree in a related area with 2+ years of extensive crisis/complex seniors experience or BSW with 5+ years of extensive crisis/complex/seniors’ experience Registration in good standing with the Ontario College of Social workers and Social Service Workers or another relevant regulatory body in Ontario (e.g. CPRO or COTO). Requires related experience in crisis support and demonstrated experience working with complex seniors What You Set You Apart Experience in crisis support/intervention. Demonstrated experience in crisis support/intervention. Demonstrated experience supporting seniors with mental health and substance use issues from a recovery and harm reduction approach Proven ability in case management and supportive counseling skills Strong assessment skills. Demonstrated interpersonal skills. Excellent verbal and written communications skills. Demonstrated information and referral skills; and ability to effectively link client to supportive services. Self-directed and independent, but also experienced in working effectively as a member of multi-disciplinary team, which includes internal and external stakeholders. Proven ability to minimize barriers through service delivery for low income individuals with mental health and substance abuse issues Ability to work from a client-centered approach. Knowledge of issues affecting older adults and geriatric populations Knowledge of the health sector and its related services. Knowledge of community resources. Demonstrated ability to follow policies, procedures, and adhere to legislation. Understanding of clinical practices and care models. Ability to exercise good judgment, flexibility, and contribute to the effective functioning of a multi-disciplinary interagency Crisis Service focused of older adults. Applied computer skills (MS word, excel, and Internet). Ability to use case management software is an asset (Pirouette). Ability to communicate in another language is an asset. Ability to work weekends, statutory holidays as required. Why You’ll Want to Work With Us At WoodGreen you will be part of an incredible team that does amazing things for our community. We offer: Benefits: Health/dental/wellness benefits and group RRSP/Pension programs, for eligible employees Growth: In-house training & development programs and professional development opportunities Rewards: Peer and organizational recognition and awards Flexibility: Hybrid working models, where applicable Diversity: Commitment to creating an inclusive organization that embraces diversity and belonging Community: Meaningful work in support of our communities To Apply Go to the WoodGreen Careers page at https://www.woodgreen.org/about-us/careers/ and click on the position(s) that you are interested in to submit your cover letter and resume and to answer a short questionnaire. WoodGreen is an equal opportunity employer. We are committed to providing an inclusive and barrier-free selection process and work environment. If contacted in relation to an employment opportunity, please advise our People & Culture representatives at careers@woodgreen.org of the accommodation measures required. Information received relating to accommodation will be addressed confidentially. This public job posting uses AI-powered tools to screen, assess, or select applicants.

Responsibilities

The Crisis Specialist will participate in crisis shifts, assess client needs, and develop service plans. They will also liaise with various care facilities to ensure clients receive appropriate follow-up services.