JOB SUMMARY:

Under the direction of the Director of Conflict Free Case Management, the CSS and Transition will coordinate crisis, jail services and other transition types of activities across the organization. They will serve as part of the organization’s overall leadership team, promoting and demonstrating a commitment to the organization’s mission, vision, values, and care philosophy. Direct supervision will be provided to all members of the Crisis Stabilization Services and Jail Services teams. They will support their team in communication with other team coordinators to ensure timely, responsive changes to person-centered plans and IPOS to meet changing needs of the individuals served. They will ensure team members understand and consistently adhere to established agency policies and procedures. There is an expectation of provision of direct care for the CSS and Transition Coordinator, and they will be responsible for interfacing with community partners related to and Crisis and Jail Diversion work.

• Program Oversight and Coordination- Will ensure evidence-based crisis intervention and assessment process and maximize the role of the assessment process and crisis delivery to support smooth coordination with clinical service delivery.
• Program Metrics- Will monitor productivity, team metrics, effectiveness of interventions and responses to QI efforts.
• Program Performance- ensures team processes meet or exceed standards. Ensure orientation and training of new and current staff, review of clinical documentation with staff for completeness and accuracy; completing all required individual and group supervisions with written documentation of same; taking initiative to respond to organization opportunities; keep teams updated and informed of agency policy, procedures and expectations; and remaining current on knowledge of evidence-based practices for persons with mental illness. Monitoring the performance of assigned staff, managing service and financial resources; filling in as needed for staff who may be off and determining the competency and training needs of assigned staff are required functions of the position.
• Agency Clinical Functions - May be a need to fill in for team members from time to time. The individual must be able to complete the clinical functions required of the program and to evaluate those functions as the staff perform them. These duties may include completing assessments; determining the consumer’s functional impairments, diagnosis and service eligibility; determining the consumer’s strengths and weaknesses; developing a person-centered plan, defining outcomes of treatment, identifying natural supports and writing measurable goals and objectives for the consumer; providing services to consumers including monitoring (services, status, and needs) and support services for the consumer and their family.
• Team Development- Understand and support development of unique competencies of each member of team to maximize integrated care delivery. Complete timely performance appraisals and develop professional developmental goals for the members of the team for applicable team members or provide input as such. Foster team unity and actively monitor overall team wellness.
• Other- As credentialed, will serve on rotation basis as the on-call supervisory rotation for the agency’s crisis service.