GENERAL REQUIREMENTS

Should be able to stoop, lift up to 10 lbs and consistently maneuver within the office area. This position
will work primarily indoors and may include repetitive motions and long periods of sitting. However,

EDUCATION AND EXPERIENCE

Must be at least 21 years old and possess at least a two-year college degree in social services or human
services field or equivalent experience.
Must be compassionate and work with diverse people and establish rapport with clients, volunteers, and
staff. Must be detailed oriented, organized, and write legibly. Be a good listener with a friendly,
understanding, empathic, and non-judgmental attitude. Work as part of a team. Must be able to
demonstrate leadership and interpersonal skills. Computer competent. Telephone, copier, and fax
machine skills. Able to adapt in a fast-paced environment.

• Be thoroughly knowledgeable of CAN policies and procedures and other financial assistance

programs including government funding.

• Must be flexible and able to multi-task in a fast-paced work environment.
• Conduct thorough interviews of clients who are applying for financial, clothing and food

assistance. Must gather accurate information and documentation of interview.

• Train volunteers to conduct interviews and properly document cases in Virtual Case Manager

database.

• Listening to and reviewing written information from other staff and volunteers gathered from the

interview to ensure an informed decision is made on each case.

• Make informed decisions on funding, and funding source, within standard operating procedures

on financial assistance for interviews done by volunteers.

• Verify all required documentation for financial assistance prior to the submission of vouchers.
• Assist with data entry, inputting CAN records into Virtual Case Manager database.
• Complete client daily Virtual Case Manager database log.
• Scan, copy, and file all CAN documents.
• Answer CAN telephone line (as assigned and as needed).
• Call and make financial commitments to selected vendors as needed.
• Assist with other program needs in the Clothing Center, Food Pantry and Reception Area.
• Maintain effective working relationships with volunteers and other Rowan Helping Ministries

staff.

• Must be a team player and able to adapt to a changing work environment.
• Able to work independently with minimal supervision, and as part of a team.
• Attend all meetings scheduled by Crisis Assistance & Housing Manager, Director of Crisis

Assistance & Food Operations, and/or Executive Director.

• Perform other related work duties as assigned by the Crisis Assistance and Housing Manager

and/or Director of Crisis Assistance and Food Operations.