Are you ready to take the lead in enhancing the reliability and efficiency of key business services within a dynamic financial environment? As a Senior Critical Business Service Manager at ING, you will be at the forefront of driving operational excellence, ensuring our IT systems deliver top-notch service to our clients. Join us and become part of a forward-thinking team that values innovation, collaboration, and continuous improvement, all while making a significant impact in the Financial Markets and Group Treasury domain.
The Team
In this role, you will be integral to the Critical Business Service Management team, which plays a vital part in achieving the strategic objectives of the Financial Markets & Group Treasury (FM >) tribe. We pride ourselves on fostering an agile team culture, where high performance and optimal service delivery are our cornerstones. You’ll be collaborating on projects that enhance service reliability and mitigate operational risks, ultimately benefiting both our clients and the broader organizational goals.
Roles and Responsibilities
As a Senior Critical Business Service Manager, your day-to-day responsibilities will include:
Coordinating and chairing service review meetings, ensuring open communication with stakeholders.
Actively ensuring the delivery of high-quality services while prioritizing reliability.
Introducing service-oriented thinking among business and IT stakeholders to foster alignment.
Overseeing feature delivery with various teams to guarantee dependable service outcomes.
Liaising with architects, Product Owners, and engineers to enhance the IT landscape.
Acting as a backup for various IT service management activities, including incident and change management.
How to Succeed
We believe in your potential, and we expect you to stay curious and proactive. Your journey with us will be one of continuous learning and professional growth. To excel in this role, you should bring the following qualities:
Expertise in Stakeholder Management, ensuring alignment and satisfaction.
Strong analytical and problem-solving skills to dissect complex issues into actionable insights.
Proven experience guiding and implementing organizational change.
Familiarity with high-stakes systems operations and IT platforms.
A hands-on approach with a “get your hands dirty” mentality—think beyond a 9 to 5 routine.
Clear communication and influencing abilities to effectively manage stakeholder expectations.
Knowledge in Lean practices, such as value chain mapping.
An Agile mindset that embraces adaptability and innovation.
Rewards and Benefits
At ING, we prioritize helping you achieve a balanced life between your professional and personal aspirations. Our offerings include:
A gross salary between € 6.176,35 and € 9.871,23
24-27 vacation days depending on your contract
Pension scheme
13th-month salary
8% Holiday payment
Hybrid working options
Opportunities for personal growth and a challenging work environment
A casual working culture with innovative colleagues
About Us
Curious about how ING empowers people and businesses to move forward? Discover our mission and how we can support your career development alongside our commitment to service excellence.
Questions?
For inquiries, please reach out to the recruiter listed in this advertisement. Ready to take the next step? Upload your CV and motivation letter by clicking the ‘Apply’ button

Please refer the Job description for details