Critical Environment Field Service Engineer at Microsoft

Manassas, Virginia, United States -

Full Time

Start Date

Immediate

Expiry Date

16 Apr, 26

Salary

161800.0

Posted On

16 Jan, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Data Center Operations, IT Allocation Management, Virtual Failure Analysis, Service Delivery, Project Management, Vendor Management, Safety Compliance, Root Cause Analysis, Mentorship, Collaboration, Cost Management, Customer Solutions, Critical Environment Infrastructure, Electrical Diagrams, Construction Experience, IT Infrastructure Modifications

Industry

Software Development

Description

Overview In alignment with our Microsoft values, we are committed to cultivating an inclusive work environment for all employees to positively impact our culture every day and we need you as a Critical Environment Field Service Engineer (FSE). Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I FSE, you will perform a key role in delivering the core infrastructure and foundational technologies for Microsoft's online services including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. As a group, CO+I is focused on the personal and professional development for all employees and offers trainings and growth opportunities including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure is comprised of a large global portfolio of more than 100 datacenters and 1 million servers. Our foundation is built upon and managed by a team of subject matter experts working to support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our datacenter design and operations, we continue to grow and evolve as we meet the ever-changing business demands that hold Microsoft as a world-class cloud provider. Do you want to empower billions across the world? Come and join us in CO+I and be at the forefront of the action! Responsibilities Data Center Operations Primary focus in Managing IT Allocation at the Campus/Metro level by collaborating with key stakeholders and ensuring that demands are properly allocated across the IT infrastructure. Familiarize with the Data Center design and manage the IT resources by performing virtual failure analysis and develop a master allocation plan to drive the operationalization of the customer capacity. Ensure compliance with data center business units and service-level policies. Engage with appropriate teams and resources to execute tasks or projects. Manage programs associated with the area of responsibility. Demonstrate conscientiousness on cost adheres to budget requirements; keep costs reasonable and contribute to staying within budget. Follow and adhere to safety and security policies and procedures. Report immediately any safety or security issues or concerns. Participate in Root Cause Analysis (RCA) process as appropriate. Raise risks to the IT capacity allocation and planning. Identify power stranding and contractual inconsistencies (leased spaces). Ensure that the critical environment information is properly entered and maintained (tooling). Lead programs and projects through leadership forums aligning scope, schedule, and cost that align to our OKRs. Service Delivery Manage the assigned projects or programs to meet service delivery objectives and escalate to appropriate stakeholders to remove obstacles. Recognize potential customer impact of other events and issues (e.g., customer lockdown), communicate potential impact, and plan for impact accordingly. Proactively review schedules and avoid conflicts when possible. Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions. Manage relationships with vendors and suppliers to ensure that all expectations are clarified, understood, documented, and met. Data Center Work Environment Share best practices; assist others in learning role, process, procedures. Collaborate and engage with Subject Matter Experts (SMEs) across CO+I and engineering groups to gain program / project insights. Leverage and synthesize these insights to develop and operationalize solutions that mitigate our customer gaps. Provide mentorship across data centers for specific expertise. Seek training opportunities that meet the interest of the business as well as own career goals and objectives. Suggest ways of reducing risk of performing maintenance; work with others to accommodate scheduling needs. Suggest improvements in implementation based on depth of understanding. Contribute to a positive team environment by learning and adopting best practices. Contribute constructively during team meetings and in cross-discipline collaborations within the service team. Recognize priority of team success over individual achievement. Collaborate and negotiate effectively with others and seek guidance from management to identify delegates to deliver results. Ownership In alignment with management priorities, hold self-accountable for the end-to-end service quality, completeness, and resulting customer experience (including but not limited to availability, safety, security, customer service). Support escalation of issues to appropriate owner. Physical Requirements Applies to but is not limited to US-based Data Center roles: Occasional climbing of ladders. Frequent climbing of stairs and/or ramps. Prolonged standing. Other Embody our Microsoft One culture and values. Qualifications Required Qualifications: High School Qualification or equivalent AND 2+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Citizenship & Citizenship Verification: This position requires verification of citizenship due to citizenship-based legal restrictions. Specifically, this position supports United States federal, state, and/or local United States government agency customers and is subject to certain citizenship-based restrictions where required or permitted by applicable law. To meet this legal requirement, and as a condition of employment, the successful candidate’s citizenship will be verified with a valid passport. Criminal Justice Information Services: This position requires passing a background check conducted through the CJIS criminal justice information system by authorized local, state, and/or federal agencies . Preferred Qualifications: 2+ years’ experience in Critical Environment infrastructure (e.g., UPS, PDUs, Generators, AHU/CFM, ability to read and interpret electrical one-line diagrams and working with IT infrastructure modifications (e.g., Cable trays, Fiber Runners, HACs and IT equipment). 1+ years’ experience in IT Critical Space and understanding of IT Allocation (e.g., Diverse Cluster density, quanta, patterns) 1+yrs construction experience. Data Center Operations Management IC3 - The typical base pay range for this role across the U.S. is USD $81,400 - $161,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $109,800 - $183,100 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Responsibilities

The Critical Environment Field Service Engineer will manage IT allocation at the campus level, ensuring compliance with policies and engaging with teams to execute projects. They will also lead programs, manage service delivery objectives, and maintain relationships with vendors.