Critical Environment Program Manager at Microsoft

Mt Pleasant, Wisconsin, United States -

Full Time

Start Date

Immediate

Expiry Date

09 Mar, 26

Salary

202800.0

Posted On

09 Dec, 25

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Troubleshooting, Project Management, Service Delivery, Safety Compliance, Root Cause Analysis, Client Relationship Management, Infrastructure Management, Budget Management, Critical Environment Infrastructure, Data Center Operations, Mentorship, Collaboration, Communication, Problem Solving, Risk Management, Customer Service

Industry

Software Development

Description

Overview As a Critical Environment Program Manager (CEPM), you will troubleshoot service incidents, manage assigned projects to meet service delivery objectives, and escalate issues to appropriate stakeholders to remove obstacles. You will also follow safety policies and procedures and participate in root cause analyses (RCAs) of incidents. This role offers the opportunity to build a solid understanding of data center procedures, collaborate across various teams, and provide mentorship across data centers by sharing best practices. Microsoft’s Cloud Operations & Innovation (CO+I) is the engine that powers our cloud services. As a CO+I CEPM, you will play a key role in delivering the core infrastructure and foundational technologies for Microsoft’s online services - including Bing, Office 365, Xbox, OneDrive, and the Microsoft Azure platform. CO+I is committed to the personal and professional development of all employees and offers training and growth opportunities, including Career Rotation Programs, Diversity & Inclusion trainings and events, and professional certifications. Our infrastructure consists of a large global portfolio of more than 200 data centers in 32 countries and millions of servers. It is built and managed by a team of subject matter experts who support services for more than 1 billion customers and 20 million businesses in over 90 countries worldwide. With environmental sustainability and optimization at the forefront of our data center design and operations, we continue to grow and evolve to meet the ever-changing business demands that position Microsoft as a world-class cloud provider. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees, we come together with a growth mindset, innovate to empower others, and collaborate to realize our shared goals. Each day, we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive—at work and beyond. Responsibilities Demonstrate conscientiousness regarding costs by adhering to budget requirements, keeping expenses reasonable, and contributing to staying within budget. Follow and comply with all safety and security policies and procedures. Immediately report any safety or security issues or concerns. Troubleshoot service incidents and escalate as appropriate to meet SLA/OLA targets, minimizing disruption to clients, customers, and business operations. Recognize the potential customer impact of events and issues (e.g., customer lockdowns), communicate anticipated effects, and plan accordingly. Proactively review schedules to avoid conflicts. Identify, coordinate, manage expectations, and offer alternatives when defining customer solutions. Manage relationships with clients and suppliers to ensure expectations are clarified, understood, documented, and met. Recommend strategies to reduce the risk associated with maintenance activities and collaborate with others to accommodate scheduling needs. In alignment with management priorities, hold yourself accountable for end-to-end service quality, completeness, and the resulting customer experience - including availability, safety, security, and customer service. Support issue escalation to the appropriate owner. Embody our culture and values. Qualifications Required Qualifications: High School Qualification or equivalent AND 3+ years experience supporting IT equipment or related technology or delivering server and network deployment projects in large-scale environments OR equivalent experience. Other Requirements: Ability to meet Microsoft, customer and/or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud background check upon hire/transfer and every two years thereafter. Preferred Requirements: Bachelor's or Technical College Degree in Computer Science, Math, Telecommunications, Electrical/Mechanical Engineering, Supply Chain Management or related field AND 8+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR High School Qualification or equivalent AND 10+ years experience in critical environment infrastructures (e.g., UPS, Generator, AHU), or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling) OR equivalent experience. Applicable certifications: APICS/Inventory Control, CompTIA, Microsoft, Network Certifications, CCNA Certifications, ITIL v3 Foundation, Microsoft Operations Framework (MOF) Certifications. 2+ years’ experience in datacenter operations, infrastructure, or hardware manufacturing. 2+ years’ experience in Critical Environment infrastructures (e.g., UPS, Generator, AHU) or working in physical IT infrastructures (e.g., Servers, SANs, Networking, Capacity, DC Rack/Enclosures, structured cabling). Data Center Operations Management IC4 - The typical base pay range for this role across the U.S. is USD $102,600 - $202,800 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $137,500 - $225,800 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

Responsibilities

The Critical Environment Program Manager will troubleshoot service incidents, manage projects to meet service delivery objectives, and escalate issues to stakeholders. They will also follow safety policies and participate in root cause analyses of incidents.