Critical Environment Technician at Microsoft

Atlanta, Georgia, United States -

Full Time

Start Date

Immediate

Expiry Date

24 Feb, 26

Salary

0.0

Posted On

26 Nov, 25

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Maintenance, Troubleshooting, Documentation, Safety Procedures, Security Principles, Emergency Response, Critical Systems, Technical Training, Equipment Inspection, Building Management Systems, Preventative Maintenance, Method Statements, Risk Assessment, Team Collaboration, Vendor Management, Data Center Operations

Industry

Software Development

Description

Participates in required meetings, trainings, and necessary handoffs. Performs various types of maintenance (e.g., planned, predictive, corrective) and repairs (e.g., basic replacements, changing of parts) for specific disciplines and equipment for which they have been trained, following methods of procedure (MOPs), standard operating procedures (SOPs), and digital methods of operating procedures (DMOPs) with minimal supervision - in consideration of Task Hazard Analysis (THA), Method Statement of Work (MSOW), or varying permit requirements. Documents tasks or issues during maintenance activities within appropriate systems per process and procedure as needed. Performs lower level maintenance with minimal supervision, and may resolve high level issues with support from more experienced colleagues. Follows recommended maintenance schedules. Maintains all systems and equipment in a safe and professional manner and understands levels of risk (LORs) associated with varying types of maintenance. Applies security principles and ensures all systems are protected against unauthorized access during maintenance. Prepares and submits required reports (e.g., turnover, preventative maintenance [PM]) as assigned following preexisting scripts and templates. Develops methods of operating procedure (MOPs), standard operating procedures (SOPs), and/or digital methods of operating procedures (DMOPs) for appropriately leveled procedures to ensure safe and reliable execution. Documents completed work using approved tools and procedural templates for more experienced technician review. Completes and provides coaching to support less experienced technicians for mandatory, technical, and procedural training assignments. Performs troubleshooting of equipment and systems independently within their trained discipline(s). Documents issues found in troubleshooting process within appropriate systems per process and procedure as needed. Ensures equipment and system settings are consistent with established parameters and designs. Communicates and/or escalates troubleshooting issues or anomalies with assistance from more experienced colleagues. Has a hands-on understanding of how equipment works within disciplines they have been trained. Recognizes security incidents during troubleshooting and proposes mitigation to address them promptly, escalating as necessary. Provides necessary escort to third-party contractors, sub-contractors, vendors, and service providers on site based on the appropriate procedure levels of risk (LOR), enforcing security requirements for all third-party access and operations. Takes part in getting third-party work underway (e.g., making sure systems are properly energized/deenergized), ensuring the work is started and completed in a safe manner in accordance with standard practices, procedures, and Authority Having Jurisdiction (AHJ) regulations. Ensures work performed by suppliers/vendors is performed to scope, all documentation is performed correctly, and escalates as appropriate. Recognizes circumstances when to stop supplier/vendor work to address potential and/or identified concerns. Coordinates per appropriate LOR applicable to preventative and/or corrective maintenance. Identifies and recommends procedure corrections if/when errors are detected or when appropriate. Reviews and completes appropriate work orders to support approval of vendor supplier field service reports or invoices. Develops an understanding of method statement of work (MSOW) documents. Performs inspections of equipment in a facility. Equipment and Systems Operations Tracks hours for performed tasks within applicable task management systems. Adds required data, documents, logs changes, and upkeeps procedures related to building management systems and reports. Properly signals spare equipment and parts utilization within maintenance work orders. Performs monitoring physical inspection of critical environment-related facility equipment (e.g., controls, heating, ventilation, and air conditioning [HVAC], mechanical systems), building, and grounds for unsafe or abnormal conditions. Understands critical system alarms for single discipline(s) of equipment, their meanings, and engages with appropriate escalation processes or procedures. Recognizes circumstances where execution would be considered safe to proceed. Performs various inspections and validations of equipment performance. Monitors the performance from central monitoring locations (e.g., Facility Operations Centers) of maintenance and operations of equipment (e.g., electrical, mechanical, fire/life safety) within the data center. Escalates per applicable policies and standards. Utilizes telemetry, control systems, and other platforms to monitor site status, analyze past and current events, as well as other processes, and can identify critical alarms. Advises less experienced colleagues on issues found while monitoring applicable CE systems. Works on tasks (e.g., making rounds, initial assessments on equipment performance) as assigned with varying levels of supervision, sometime minimal. Supports senior colleagues as an assistant. Incorporates security-first principles into daily tasks, ensuring all equipment operations prioritize identifying potential security threats and mitigating them immediately. Builds knowledge in operating equipment and systems within a set discipline (e.g., electrical, mechanical, controls). Safely responds to and stabilizes abnormal conditions within the required timeframes for various abnormal facility events within data center with minimal supervision, utilizing emergency operating procedures (EOPs). Gathers necessary information and participates in the creation of incident timelines/data, root-cause analyses, and/or action items following an abnormal condition as required. Identifies appropriate parties and security points of contact to mitigate incidents as they occur. Assists in developing emergency operating procedures (EOPs), methods of procedure (MOPs), standard operating procedures (SOPs), and digital methods of operating procedures (DMOPs) in relation to incidents. Assists in providing emergency monitoring response to irregular or malfunctioning conditions. Applies to but is not limited to US-based Data Center roles: Occasional climbing of ladders. Frequent climbing of stairs and/or ramps. Prolonged standing. Occasional lifting 50lbs / 22.5kg. Occasional push or pull 50-75 lbs / 22.5-34kg. with assistive device. Normal visual acuity (near, far and peripheral with correction), defined via standard medical terms and applicable criteria. Normal color vision for electrical work, defined via standard medical terms and applicable criteria. High School Diploma, GED, or equivalent. These requirements include, but are not limited to the following specialized security screenings: Associate's Degree or technical trade certification (e.g., military, trade school), or higher-equivalent education AND 2+ years mission-critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR High School Diploma, GED, or equivalent AND 3+ years mission critical services experience (e.g., high-availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience. 1+ year(s) mission critical services work/applied learning experience (e.g., high availability assembly/manufacturing/critical infrastructure environments such as data centers, oil and gas refineries, hospitals, pharmaceutical, manufacturing, or related fields) OR equivalent experience. 1 + year(s) experience with knowledge and understanding of the critical electrical and mechanical systems of a facility (e.g. generators, Uninterruptable Power Supply [UPS] systems, static transfer systems, chillers, air handlers, controls) their interdependencies, and how they perform to support critical IT load.

Responsibilities

The Critical Environment Technician performs maintenance and repairs on critical systems and equipment, ensuring safety and compliance with procedures. They document tasks, troubleshoot issues, and support less experienced technicians while adhering to security principles.