Critical Incident Clinician at LifeWorks

Canberra, , Australia -

Full Time

Start Date

Immediate

Expiry Date

02 Apr, 26

Salary

0.0

Posted On

02 Jan, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Counseling, Psychology, Social Work, Client Management, Solution Focused Approach, High-Risk Case Management, Community Resources, Time Management, Communication Skills, Customer Service, Professionalism, Ethical Principles, Computer Systems Knowledge, EAP Experience

Industry

Wellness and Fitness Services

Description

TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. Provides counselling services for Morneau Shepell's Employee Assistance Program (EAP) Responsibilities: Provide short-term counselling to a diverse set of clients dealing with various personal issues that may or may not be work-related Evaluate client needs and work with them to set objectives and develop a strategy to achieve them, within the terms and conditions of the client’s EAP Provide excellent clinical services and embrace Morneau Shepell’s culture of continuous learning Manage the administrative requirements as dictated by Morneau Shepell’s clinical models. Key Qualifications: Master’s Degree in Counselling, Psychology, or Social Work Professional College membership or registration with a mental health association Minimum five (5) years post-graduate counselling experience with multiple populations Ability to set short term objectives and use a solution focused approach Ability to clinically manage high-risk cases, including clients who are a threat to self or others Able to work with individuals, couples and families and good knowledge of community resources Excellent time-management skills with the ability to handle a large volume of clients Excellent verbal and written communication skills Must be flexible to work days and evening shifts EAP industry experience is an asset Exceptional customer service focus, high professionalism and adherence to ethical principles of conduct Basic knowledge of computer systems is an asset A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS is proud to foster an inclusive culture that embraces diversity. We are committed to fair employment practices and all qualified applicants will receive consideration for employment. We offer accommodation for applicants with disabilities, as required, during the recruitment process. The health and safety of our team, customers and communities is paramount to TELUS. Accordingly, we require anyone joining our TELUS Health Care Centres to be fully vaccinated for COVID-19. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process. Being part of the team at TELUS Health is more than a job; it’s a career-defining experience. It allows you to do innovative and meaningful work with talented and collaborative teams. It’s an opportunity to improve businesses and lives by building healthier, happier workplaces. And it’s a chance to build genuine, long-term relationships along the way. A place to experience more Find the support and encouragement to consistently push boundaries and deliver impactful solutions. Our collaborative culture means your ideas will be heard and your hard work will be rewarded. You will be leveraging our world-leading technology, products, clinical services and passionate team members to revolutionize access to health care and wellbeing, and drive remarkable experiences for the benefit of all the clients and individuals we serve around the world. Talented people who care Coming to work each day is an opportunity. It’s a chance for you to work with a multidisciplinary global team of nearly 10,000 smart and driven members whose passion for their work matches your own, resulting in helping create a healthier future for everyone. Work that matters Make a difference in the lives of our clients and their employees every day – by providing meaningful solutions in more than 160 countries, that help people and businesses perform at their best by delivering both digital innovation and clinical services to improve total physical, mental and financial health and wellbeing across the full spectrum of primary and preventative care.

Responsibilities

Provide short-term counseling to clients dealing with personal issues and evaluate their needs to set objectives. Manage administrative requirements as dictated by Morneau Shepell’s clinical models.