Critical Situation Manager at Qlik

Bengaluru, karnataka, India -

Full Time

Start Date

Immediate

Expiry Date

14 Sep, 26

Salary

0.0

Posted On

16 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Crisis Management, Escalation Management, Executive Communication, Cross-functional Leadership, Technical Literacy, Stakeholder Management, Service Delivery, Strategic Thinking, Conflict Resolution, Customer Success Management

Industry

Software Development

Description

What makes us Qlik? A Gartner® Magic Quadrant™ Leader for 15 years in a row, Qlik transforms complex data landscapes into actionable insights, driving strategic business outcomes. Serving over 40,000 global customers, our portfolio leverages pervasive data quality and advanced AI/ML capabilities that lead to better decisions, faster. We excel in integration and governance solutions that work with diverse data sources, and our real-time analytics uncover hidden patterns, empowering teams to address complex challenges and seize new opportunities. The Critical Situation Manager Role Step into a role where you operate at the center of the most critical moments in a customer’s journey. As a Critical Situation Manager, you lead high-impact escalations with full ownership—bringing structure, clarity, and decisive leadership when it matters most. You act as the central point of coordination and communication, guiding customers and internal teams through complex, high-pressure situations from identification through resolution. This role requires a strong combination of technical understanding, executive communication, and the ability to drive outcomes across teams. If you thrive in fast-paced environments, can confidently navigate ambiguity, and have proven experience leading critical escalations; this role offers a high-impact and visible opportunity. What makes this role interesting? This is not a behind-the-scenes role—your work is highly visible, impactful, and essential to customer success. You’ll be drawn to this role because it offers: Front-line impact in critical moments Be the person who brings structure, leadership, and reassurance during high-stakes customer situations. End-to-end ownership Lead critical situations from escalation through to resolution, with full accountability for progress and outcomes. A mix of technical and strategic thinking Use your technical understanding to assess complex issues while applying business context to drive the right decisions. Cross-functional influence Work across engineering, support, customer success, and leadership teams, aligning stakeholders and driving action without direct authority. Here’s how you’ll be making an impact: Your work will directly protect customer relationships, strengthen trust, and improve how critical situations are handled across the business. You’ll: Lead with confidence during high-impact events Act as the central leader during critical situations, ensuring structured, decisive, and effective response. Drive clarity through communication Provide clear, concise, and timely communication to customers and senior stakeholders, simplifying complex issues. Minimize disruption and accelerate resolution Quickly align the right teams, remove blockers, and maintain momentum toward resolution. We’re looking for a teammate with: You’re someone who stays calm under pressure, communicates with clarity, and brings people together to solve complex problems. Experience in crisis or escalation management Demonstrated ownership of critical customer situations from identification through resolution. Strong technical literacy Ability to understand complex systems (cloud, SaaS, enterprise software) and translate technical issues into clear business impact. Proven ability to operate under pressure Structured, decisive, and effective in high-pressure environments. Executive communication and presence Confidence communicating with senior stakeholders, with the ability to synthesize complexity into clear messaging. Strong understanding of service delivery and customer expectations Ability to represent the customer effectively and align internal teams on priorities. Cross-functional leadership Proven ability to influence and align multiple teams (Engineering, Support, Customer Success) without direct authority. Ability to translate complexity into action Turn customer issues into clear internal priorities, actions, and next steps. The location for this role is: India, Bangalore/Mumbai Apply now and help change how the world transforms complex data landscapes into actionable insights and turns complex data challenges into new opportunities! More about Qlik and who we are: Find out more about ‘Life at Qlik’ on social: Instagram, LinkedIn, YouTube, and X/Twitter, and to see all other opportunities to join us and our values, check out our Careers Page. What else do we offer? · Genuine career progression pathways and mentoring programs · Culture of innovation, technology, collaboration, and openness · Flexible, diverse, and international work environment Giving back is a huge part of our culture. Alongside an extra “change the world” day plus another for personal development, we also highly encourage participation in our Corporate Responsibility Employee Programs If you need assistance applying for a role due to a disability, please submit your request via email to accessibilityta @ qlik.com. Any information you provide will be treated according to Qlik’s Recruitment Privacy Notice. Qlik may only respond to emails related to accommodation requests. Qlik is not accepting unsolicited assistance from search firms for this employment opportunity. Please, no phone calls or emails. All resumes submitted by search firms to any employee at Qlik via-email, the Internet or in any form and/or method without a valid written search agreement in place for this position will be deemed the sole property of Qlik. No fee will be paid in the event the candidate is hired by Qlik as a result of the referral or through other means. #LI-APAC

Responsibilities

Lead high-impact customer escalations by providing structure, clarity, and decisive leadership from identification to resolution. Coordinate between engineering, support, and customer success teams to minimize disruption and protect customer relationships.