CRM Account Coordinator at Pinnacle Senior Living

Eagle, Idaho, United States -

Full Time

Start Date

Immediate

Expiry Date

17 May, 26

Salary

0.0

Posted On

16 Feb, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CRM Account Coordination, GoHighLevel, Account Management, Customer Success, Relationship Building, Onboarding, Training, Technical Liaison, Adoption Driving, HIPAA Compliance, Lead Intake, Workflow Management, Communication, Attention To Detail, Patient Interaction

Industry

Hospitals and Health Care

Description

About the Opportunity We’re looking for a relationship‑driven CRM Account Coordinator to support our senior living, home health, and hospice partners by championing the GoHighLevel CRM platform. Your mission is to build trust, drive adoption, and make the CRM simple and intuitive for everyday users. By ensuring accurate lead intake and consistent platform usage, you’ll directly influence our ability to track move‑ins and admissions across 200+ communities. What You’ll Do Own Partner Onboarding: Lead new communities through GoHighLevel setup and provide ongoing support to ensure long‑term success and adoption. Train on Lead Intake: Deliver simple, user‑friendly training sessions that help site‑level staff confidently capture and manage every potential client. Act as Technical Liaison: Translate partner needs to our internal Developer and ensure delivered workflows are practical and easy to use. Drive Adoption & Usage: Monitor partner activity, identify gaps, and provide proactive support to increase active usage and accurate admissions tracking. Build Trusting Relationships: Serve as the dedicated CRM partner, helping teams overcome tech hesitations while building rapport and confidence. Provide Continuous Education: Offer refresher trainings and ongoing check‑ins so CRM knowledge remains strong, even as staff changes. Ensure HIPAA‑Safe Practices: Reinforce compliant data entry and user workflows to protect patient and resident privacy. What You Bring 3+ years in Account Management, Customer Success, or a relationship‑focused role. Experience in senior living, home health, or hospice (highly preferred). Familiarity with GoHighLevel or similar CRM systems. Excellent communication and training skills — especially with non‑technical users. Ability to manage multiple accounts with exceptional attention to detail. Who You Are Relationship‑Driven: You enjoy connecting with people and guiding them to success. Patient & Persistent: You create “aha” moments through encouragement, clarity, and consistency. Collaborative: You’re the bridge between technical teams and operational users. Results‑Oriented: You’re energized by increased adoption, accurate tracking, and seeing data reflect lives impacted. About Pennant & Our Culture As part of The Pennant Group, our work is rooted in the CAPLICO core values — Customer Second, Accountability, Passion for Learning, Love One Another, Intelligent Risk‑Taking, Celebration, and Ownership. These values guide how we support our partners and build a culture of empathy, growth, and purpose. [pennantgroup.com] Additional Information We are committed to providing a competitive Total Rewards Package that meets our employees’ needs. From a choice of medical, dental, and vision plans to retirement savings opportunities through a 401(k) plan with company match and various other benefits, we offer a comprehensive benefits package. We believe in great work, and we celebrate our employees' efforts and accomplishments both locally and companywide, recognizing people daily through our Moments of Truth Program. In addition to recognition, we believe in supporting our employees' professional growth and development. We provide employees a wide range of free e-courses through our Learning Management System as well as training sessions and seminars. Location: Hybrid Eagle, ID #hybrid The employer for this position is stated in the job posting. The Pennant Group, Inc. is a holding company of independent operating subsidiaries that provide healthcare services through home health and hospice agencies and senior living communities located throughout the US. Each of these businesses is operated by a separate, independent operating subsidiary that has its own management, employees and assets. More information about The Pennant Group, Inc. is available at http://www.pennantgroup.com. Pennant Services is one of the most dynamic and progressive companies in the rapidly expanding senior living, home health, hospice, and home care industries. Affiliates of Pennant Services now operate more than 115 senior living, home health, hospice, and home care operations across 14 Western states and we are growing! These operations have no corporate headquarters or traditional management hierarchy. Instead, they operate independently with support from the “Service Center,” a world-class service team that provides the centralized clinical, legal, risk management, HR, training, accounting, IT and other resources necessary to allow on-site leaders and caregivers to focus squarely on day-to-day care and business issues in their individual agencies. More information about Pennant is available at http://www.pennantgroup.com. Something else that sets us apart from other companies is the quality of our most valuable resources – our people! We are dedicated to living out our culture as defined by our core values, “CAPLICO”: Customer Second Accountability Passion for Learning Love One Another Intelligent Risk Taking Celebrate Ownership By incorporating these principles at all levels of our organization, our employees feel valued and excited about their impact on our service center team members and operational partners. Our culture fosters excellence both personally and professionally and promotes development that leads to continued success. We are an equal opportunity employer committed to ensuring that all conditions and privileges of employment, including recruitment, hiring, evaluation, transfer, promotion, discipline, determination of compensation and/or benefits, and termination of employment, for all job classifications, are based on qualifications and work record. No employment decision is made, nor do we discriminate, on the basis of race, color, religion, creed, sex/pregnancy, sexual orientation, gender identity, gender expression, age, national origin, ancestry, citizenship, veteran status, or disability.

Responsibilities

The coordinator will own partner onboarding, deliver user-friendly training on lead intake, and act as a technical liaison to ensure practical CRM workflows are implemented. They must drive adoption, provide continuous education, and ensure HIPAA-safe data entry practices across communities.