Full job description

Freelance CRM Account Manager

£300 Day Rate | Flexible Working | Part-Time | 3 month initial contract | UK Based Only

This is an opportunity to join a growing specialist CRM and retention consultancy supporting ambitious DTC and e-commerce brands. You'll take ownership of client relationships, coordinate delivery across an established execution team, and play a key role in ensuring CRM programmes deliver measurable commercial impact.

The Company

They are a specialist CRM and retention consultancy working with e-commerce and direct-to-consumer brands to improve customer engagement, retention and lifetime value. Their expertise spans lifecycle marketing, customer data and CRM strategy, with a particular focus on helping brands maximise performance through email and retention channels. With strong delivery resources already in place, they are now looking for a client-focused contractor to bridge the gap between strategy, execution and client communications.

The Role and Deliverables

• Act as the day-to-day point of contact for a portfolio of e-commerce and DTC clients.
• Manage client communications, ensuring requests, priorities and expectations are handled effectively.
• Coordinate with CRM specialists and delivery teams to keep campaigns, reporting and projects on track.
• Translate strategic objectives into clear deliverables and briefs for internal teams.
• Support clients with CRM, email marketing and retention-related queries, providing informed guidance and recommendations.
• Monitor campaign performance and communicate key insights, risks and opportunities to clients and stakeholders.

Your Skills & Experience

• Strong experience in client account management within an agency, CRM, digital marketing or e-commerce environment.
• Good working knowledge of Klaviyo and a solid understanding of email marketing, lifecycle marketing and retention.
• Experience managing relationships with DTC or e-commerce brands.
• Ability to confidently discuss campaign performance, commercial priorities and CRM initiatives with clients.
• Proven capability coordinating multiple stakeholders, projects and deadlines simultaneously.
• Strong judgement, communication skills and the ability to operate independently.
• Experience balancing client expectations with delivery requirements and business priorities.
• Comfortable working in a remote, entrepreneurial environment with a high level of autonomy.