CRM Admin at PARADIGM SENIOR SERVICES INC

North Miami, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

01 Jun, 26

Salary

80000.0

Posted On

03 Mar, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CRM Administration, Data Integrity, User Adoption, Workflow Configuration, Dashboard Creation, System Integrations, Data Governance, Record Deduplication, Troubleshooting, Training Delivery, System Enhancements, Performance Monitoring, Report Building, Data Analysis, Process Automation, HIPAA Compliance

Industry

Software Development

Description

Location North Miami, FL (On-site, Monday-Friday) Who We Are At Paradigm, we're revolutionizing home care through innovative technology. As the fastest-growing tech company in this sector, we empower home care agencies with cutting-edge solutions in billing automation, growth education, authorization management, and beyond. We believe that by streamlining agency operations with third-party payers like the Department of Veterans Affairs and Medicaid, we ultimately enhance the quality of care for seniors, veterans, and underserved communities. We foster a dynamic and collaborative work environment where new ideas are welcome, and creativity thrives. Joining our team means becoming part of a supportive community that values continuous learning and excellence. We're on a mission to revolutionize home care and are looking for passionate individuals to help us make a lasting, positive impact. Position Snapshot As a CRM Administrator, you will manage and optimize the organization’s CRM platform to ensure data integrity, user adoption, and streamlined processes. You will provide technical support, develop best practices, and collaborate across departments to enhance efficiency and drive business growth. The ideal candidate combines analytical and communication skills to translate complex system capabilities into actionable insights. This position will report to the Vice President of Operations. Core Responsibilities * Develop user profiles, roles, permissions, and security levels * Configure page layouts, workflows, and dashboards to align with business processes * Manage system integrations with other software, such as marketing automation tools or ERP systems * Customize objects, fields, and record types to reflect evolving organizational needs * Oversee data imports, exports, and updates to maintain clean and accurate records * Create and enforce data governance rules, such as naming conventions and required fields * Deduplicate records, manage data quality dashboards and regularly audit the database * Provide day-to-day support to CRM users, including troubleshooting issues and responding to inquiries * Develop and deliver training sessions and materials for new and existing users * Gather feedback from end-users and implement system enhancements or process improvements * Monitor CRM system performance, identify potential issues, and resolve them proactively * Plan and execute version updates or new feature rollouts (significant for SaaS platforms like Dealhub) * Collaborate with IT or external vendors to ensure minimal disruption during upgrades * Build custom reports, dashboards, and key performance indicators (KPIs) to support sales, marketing, and service teams * Analyze data for insights into customer behavior, pipeline health, and campaign effectiveness * Provide actionable recommendations to stakeholders based on CRM data trends * Work closely with cross-functional teams, such as Sales, Marketing, and Customer Support, to understand business processes and translate them into effective CRM workflows * Identify bottlenecks or inefficiencies in current processes and propose solutions or automation * Stay up-to-date on CRM best practices, new technologies, and industry trends to continuously optimize the system * Maintain documentation of system architecture, processes, and customizations * Create and enforce standard operating procedures (SOPs) for data entry, system usage, and reporting * Ensure compliance with relevant regulations or data security requirements (e.g., HIPAA Compliance) Experience and Skills * Minimum 2 years of CRM administration or related technical support experience required * Proven ability to configure workflows, dashboards, and reports within a CRM system required * Excellent communication and training delivery skills, with a proven ability to collaborate across departments, required * Strong data management skills, including record deduplication and data hygiene best practices required * Familiarity with CRM platforms (e.g., Salesforce, MS Dynamics, HubSpot), knowledge of system integrations, and ability to troubleshoot technical issues * Comfortable manipulating large datasets, creating insightful reports, and using data to guide decision-making * Ability to translate complex technical concepts into user-friendly language and create training resources that help employees adopt CRM best practices critical for maintaining data quality, testing customizations, and ensuring system reliability * Ability to coordinate with teams across the organization to align CRM capabilities with evolving business goals * Proficiency in MS Office Suite (Outlook, Word, Excel) required Education and Qualifications * Bachelor's degree in Computer Science, Information Technology, Business Administration, or a related field What We Offer * Medical, dental, and vision benefits * 401k retirement plan * Aflac benefits * Paid time off * Professional development support Compensation $65,000-$80,000 depending on experience

Responsibilities

The CRM Administrator will manage and optimize the organization’s CRM platform, focusing on data integrity, user adoption, and streamlined processes through configuration, integration management, and data oversight. Key duties include providing daily user support, developing training materials, building custom reports, and collaborating cross-functionally to translate business needs into effective CRM workflows.