JOB DESCRIPTION:

Are you passionate about leveraging technology to drive business efficiency? Do you have experience managing Salesforce CRM and enjoy supporting multiple teams with tailored solutions? Nanoscience Instruments is looking for a motivated CRM Administrator to optimize our system across Sales, Marketing, Operations, and Service teams.
This is a dynamic role where your contributions will impact various departments and directly enhance our customer experience. If you’re excited about solving challenges related to data and automation, we want to hear from you!

• Manage and Maintain Salesforce CRM: Ensure smooth operations by configuring, updating, and troubleshooting the system for all teams.
• Support Sales, Marketing, and Operations Teams: Develop dashboards, reports, and workflows that enhance performance tracking and data visibility.
• User Training and Support: Onboard new users, provide ongoing CRM training, and ensure best practices are followed across departments.
• Lead Data Quality Initiatives: Monitor data hygiene by auditing records, eliminating duplicate contacts, and ensuring data accuracy.
• Implement System Enhancements: Collaborate with department stakeholders to identify operational needs and translate them into Salesforce solutions (e.g., automation tools, integrations).
• Collaborate on Marketing Campaigns: Partner with the marketing team to improve campaign tracking, lead scoring, and reporting.
• Improve Customer Service Processes: Assist in fine-tuning service features to improve case management, ticket handling, and response times.