We are looking for a detail-oriented and proactive CRM Administrator to join the team. The role is critical for maintaining accurate data, ensuring smooth sales operations, and supporting both management and agents with CRM-related tasks.

REQUIREMENTS

• Previous experience as a CRM administrator or similar role.
• Experience with real estate in Dubai.
• Solid knowledge of CRM systems (Amo CRM, Salesforce, Bitrix 24).
• Strong attention to detail and excellent organizational skills.
• Strong communication skills in English.
• Proactive, problem-solving mindset.

• Monitor and manage leads in the CRM system (assigning leads, tracking lead cycles).
• Ensure timely follow-ups with agents and efficient lead handling.
• Support agents with CRM-related queries.
• Generate and deliver lead performance and status reports for the CEO.
• Keep CRM data clean, updated, and accurately recorded.
• Manage and control documents within the CRM (upload, track, store securely).
• Coordinate with the AML team: collect and send deal-related documents, reply to AML queries.
• Ensure all AML documentation is properly organized and up to date in the CRM.
• Conduct quality control of calls and WhatsApp messages from brokers via the CRM.