CRM & amp ; Loyalty Manager , Malls at Lamda Development SA

, , Greece -

Full Time

Start Date

Immediate

Expiry Date

17 Sep, 26

Salary

0.0

Posted On

19 Jun, 26

Experience

5 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

CRM Strategy, Loyalty Program Management, Data Analytics, Customer Engagement, Customer Lifecycle Management, Digital Marketing, Project Management, Marketing Automation, Customer Insights, Personalized Customer Journeys, KPI Monitoring, Stakeholder Collaboration

Industry

Real Estate

Description

To meet current corporate needs, we would like to bring to our team a highly motivated CRM & Loyalty Manager, Malls The CRM & Loyalty Manager, Malls is responsible for developing and implementing CRM & Loyalty strategy across LAMDA Malls to enhance customer engagement, increase footfall, drive sales, and strengthen brand affinity across the mall portfolio. The role focuses on creating data-driven customer experiences, managing loyalty programs, and leveraging customer insights to support commercial and marketing objectives. The CRM & Loyalty Manager, Malls will be reporting to the Malls Marketing Director. In detail, the CRM & Loyalty Manager, Malls will be responsible for: CRM Strategy & Customer Engagement Develop and execute the CRM strategy aligned with the malls’ marketing and business objectives Manage customer lifecycle communications through acquisition, engagement, retention, and reactivation Design and implement personalized customer journeys across digital and physical touchpoints Loyalty Program Management Lead the development, implementation, and optimization of the loyalty program Define loyalty program mechanics, rewards, benefits, partnerships, and member engagement initiatives Monitor program performance and continuously improve customer participation and retention Data Analytics & Customer Insights Analyze customer data and shopping behaviors to generate actionable insights Monitor KPIs such as customer acquisition, retention, engagement, frequency, spending, and campaign performance Create dashboards and reports to evaluate CRM and loyalty effectiveness Digital Platforms & Technology Manage CRM and loyalty platforms, mobile applications, and customer databases Support digital transformation initiatives related to customer engagement and personalization Work closely with IT and digital teams to improve automation and customer experience tools You will be a successful candidate for our job opening, if you can identify yourself with the following criteria: Academic Qualifications: Bachelor’s degree in Marketing, Business Administration, Communications, or a related field Excellent command of the English language; any additional foreign language will be considered an asset Proficiency in Microsoft Office and reporting tools Professional Experience: 5+ years of experience in CRM, loyalty, digital marketing, or customer engagement roles Experience in retail, shopping malls, hospitality, or lifestyle brands is highly desirable Strong understanding of CRM systems, loyalty platforms, marketing automation, and analytics tools Excellent analytical and project management skills On a personal side, the ideal candidate: Customer-centric mindset with a passion for enhancing customer experience. Ability to collaborate effectively with cross-functional teams and a collaborative, team-oriented attitude Strong written and verbal communication skills Strong time-management and organizational skills Creative mindset with the ability to think strategically Solid capability to oversee multiple cross-functional initiatives simultaneously, delivering them on time and within scope Strong ability to connect day-to-day tactical operations with long-term commercial goals Analytical and negotiation skills Our Company offers: Our vision is to bring to life the largest urban regeneration project in Europe. So, we need to attract the most talented people in our industry and offer all the necessary means and procedures to support them, not only to fill their job description but also to rise above and beyond expectations. Thus, we do provide: A passionate working environment A competitive compensation package according to professional experience, combined with additional benefits An exceptional opportunity to work in and develop one of the most challenging Companies in Greece! We are an Equal Opportunity Employer. We do not discriminate in any employment practices for reasons of race, color, religion, gender, sexual orientation, national origin, age, marital status, medical condition or disability, or any other legally protected status. Our premises have been especially designed to be accessible to people with disabilities.

Responsibilities

Develop and implement CRM and loyalty strategies across LAMDA Malls to enhance customer engagement and drive sales. Manage the end-to-end customer lifecycle and optimize loyalty program mechanics using data-driven insights.