COMPANY OVERVIEW

FRP Advisory is a leading provider of business advisory and insolvency services, dedicated to helping companies navigate financial challenges. Our team of experienced professionals offers tailored solutions to ensure the best outcomes for our clients.

QUALIFICATIONS

• Experience with CRM platforms (MS Dynamics is beneficial)
• Analytical mindset with the ability to interpret data and provide insights
• Understanding of CRM practices; business processes, automation and data management
• Ability to elicit information and work with a range of stakeholders
• Excellent organisational, time management and communication skills
• Proactive and inquisitive style, able to quickly learn and manage your own workload
• Evidence of having an attention to detail
  If you are passionate about leveraging data to drive business success, we invite you to apply for the CRM Analyst position at FRP Advisory and become part of our dynamic team!
  Job Types: Full-time, Permanent
  Pay: £23,809.00-£30,000.00 per year

Additional pay:

• Yearly bonus

Benefits:

• Casual dress
• Childcare
• Company events
• Company pension
• Cycle to work scheme
• Employee discount
• Employee mentoring programme
• Enhanced maternity leave
• Free flu jabs
• Life insurance
• Paid volunteer time
• Referral programme
• Sick pay
• Work from home

Schedule:

• Monday to Friday

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in Leeds LS1 5P

ROLE OVERVIEW

As a CRM Analyst, you will be responsible for managing and analysing data, ensuring accurate documentation of system change requirements. You will collaborate closely with users and stakeholders, addressing their queries and providing expert advice on best practices. This role requires a keen eye for detail, strong analytical skills, and excellent communication abilities to effectively support and enhance our systems and processes.

KEY RESPONSIBILITIES

• Providing first line support for help queries, troubleshooting, reporting, user onboarding and training and managing the help desk
• Acting as one of the system administrators, managing access and security
• Manage and maintain CRM data, ensuring data accuracy, integrity, and compliance with regulations
• Perform data cleansing and enrichment to support business development activities, resolving discrepancies or errors in client records to maintain database quality
• Train internal teams on CRM best practices, usage, and new features
• Manage the CRM knowledge base, create user guides and documentation and cascading best practice user comms
• Analysis of data to create reports, system views and dashboards and identify areas for improvement
• Support the implementation of technical development projects; eliciting business requirements from stakeholders and translate into user stories for development and performing testing