CRM Application Manager at Ruth Eckerd Hall

Clearwater, Florida, United States -

Full Time

Start Date

Immediate

Expiry Date

31 Jul, 26

Salary

0.0

Posted On

02 May, 26

Experience

2 year(s) or above

Remote Job

Yes

Telecommute

Yes

Sponsor Visa

Skills

Tessitura, CRM administration, Data integrity, Data analytics, Reporting, Dashboard creation, Workflow optimization, System configuration, Data hygiene, Technical documentation, Staff training, Cross-departmental collaboration, Problem-solving, TNEW, Tessitura Analytics

Industry

Performing Arts

Description

POSITION: CRM Application Manager STATUS: Full-Time/ Exempt DEPARTMENT: Information Technology REPORTS TO: Director of Information Technology POSITION CONCEPT: The CRM Application Manager supports and advances the organization’s use of Tessitura CRM as part of the IT team. This role serves as the organization’s technical steward for the Tessitura platform, ensuring the reliability, integrity, and effective use of patron, ticketing, fundraising, and marketing data. Working closely with departments across the organization, the CRM Application Manager manages system configuration, reporting, and data governance while helping the organization stay aligned with best practices, system capabilities, and opportunities to leverage new features as they become available. ESSENTIAL FUNCTIONS: * Administer Tessitura system configuration, including user roles, permissions, and security groups. * Maintain data integrity through data standards, duplication, and ongoing data hygiene. * Create and maintain reports, dashboards, and queries to support fundraising, marketing, ticketing, and operational needs. * Configure and support Tessitura functionality including campaigns, appeals, memberships, and ticketing structures. * Coordinate Tessitura upgrades, working with staff to support the roll out and integration of new features. * Support Tessitura components including TNEW (Tessitura Network Express Web) and Tessitura Analytics. * Identify opportunities to improve workflows and expand the organization’s use of Tessitura features. * Coordinate with IT staff and vendors on integrations between Tessitura and other systems. * Provide guidance and training to staff on Tessitura functionality and best practices. * Maintain documentation for system procedures, data standards, and reporting processes. Qualifications Education/ Experiences: * Bachelor’s degree required. * Experience administering Tessitura or a similar CRM system. * Experience working with complex data systems and reporting tools. * Experience in performing arts, nonprofit fundraising, or patron-based organizations preferred. Demonstrated Skills or Knowledge: * Data analytics and reporting. * CRM system expertise (Tessitura preferred). * Process improvement and workflow optimization. * Cross-department communication and collaboration. * Strong analytical, organizational, and problem-solving skills. * Ability to work effectively with both technical and non-technical staff. * Documentation and training. * Strong attention to detail and data accuracy. Physical Demands: * Ability to lift and carry up to 25 lbs. * Ability to sit at a computer for extended periods-of-time. * Ability to operate computer, calculator, and other basic office machines. * Ability to use telephone. * Ability to maintain good attendance. Other: * Valid driver's license and safe driving record. * Successful completion of a background check and drug screen. Ruth Eckerd Hall is an equal opportunity employer, drug-free workplace, and complies with ADA regulations as applicable. All applicants are considered for all positions without regard to race, religion, color, sex, gender, sexual orientation, pregnancy, age, national origin, ancestry, physical/mental disability, medical condition, military/veteran status, genetic information, marital status, ethnicity, alienage or any other protected classification, in accordance with applicable federal, state, and local laws. By completing this application, you are seeking to join a team of hardworking professionals dedicated to consistently delivering outstanding service to our patrons and contributing to the financial success of the organization and its employees. Equal access to programs, services, and employment is available to all qualified persons. Those applicants requiring accommodation to complete the application and/or interview process should contact a human resources representative.

Responsibilities

The CRM Application Manager serves as the technical steward for the Tessitura platform, managing system configuration, data integrity, and reporting. They collaborate across departments to optimize workflows, support system upgrades, and provide training on best practices.