KEY SKILLS & EXPERIENCE:

Essential:

• Someone at the beginning of their career, ideally with
• Strong interest in digital tools, platforms, and customer service technologies.
• Interest in or exposure to AI tools, chatbots, or automation technologies.
• Good communication and teamwork skills with a willingness to learn.
• Organised, detail-oriented, and comfortable with task tracking and documentation.

Desirable (but not required):

• A background in technology, business systems, digital operations, or customer experience.
• Familiarity with platforms like Oracle Service Cloud, RingCentral, or similar CRM/ticketing systems.
• Comfort with Excel, Google Sheets, or basic dashboards for data handling.
• Experience with low-code platforms, scripting, or systems admin during study/internships.

Job Type: Apprenticeship
Pay: Up to £26,000.00 per year

Benefits:

• Canteen
• Company pension
• Cycle to work scheme
• Employee discount
• Employee mentoring programme
• Flexitime
• Free parking
• On-site parking
• Private medical insurance
• Referral programme
• Sick pay

Ability to commute/relocate:

• Worthing BN13: reliably commute or plan to relocate before starting work (preferred)

Application question(s):

• Are you currently looking for an apprenticeship opportunity?

Work Location: In perso

ROLE SUMMARY:

We are seeking a motivated and technically curious individual to join our team as a CRM Systems Assistant. This is an entry level role ideal for someone early in their career and looking to gain practical experience across a range of systems used to support global customer operations.
The role will focus on providing day to day support, monitoring, and maintenance of our core Customer Experience platforms, such as Oracle Service Cloud (CRM), RingCentral, social media management tools, and emerging AI-powered technologies. Working closely with cross functional teams, you’ll help identify opportunities for automation, assist in system configuration, and contribute to data analysis efforts.
The ideal candidate will have a passion for technology, a collaborative mindset, and a proactive attitude toward improving systems and experiences.
This role is offered as part of the Applications Support Lead Apprenticeship (Level 4), which will be delivered remotely by an accredited training provider. The apprenticeship is designed to provide structured, on-the-job learning alongside practical experience supporting customer-facing platforms and systems. This is a permanent position which will continue beyond the completion of the course.