CRM Assistant

at  BrandAlley UK

CRM ASSISTANT

We are looking for a dynamic and detail-oriented CRM Assistant to join our vibrant CRM team. This role involves supporting the execution of compelling email, SMS and push campaigns targeted to specific audience segments. You will support the planning, development and execution of our CRM and email marketing programs, while also providing valuable support to BrandAlley’s broader marketing channels as required.

What will you be doing?

• Support the day-to-day planning and management of Email, SMS, and Push campaigns.
• Learn how to effectively build, test and deploy campaigns against defined targeted segments, aligning to calendar requirements.
• Support onboarding of new templates and help optimise current templates as required.
• Work closely with the CRM Executives and CRM Manager to execute a robust CRM strategy.
• Generate and analyse regular and ad-hoc campaign performance, providing actionable insights.
• Maintain and update reporting dashboards.
• Support the execution of campaigns by writing briefs and capturing feedback.
• Support the team with monitoring trends and industry best practice, suggesting improvements to campaigns based on industry insights.
• Support the CRM and wider marketing team with ad-hoc requests as needed.

What you’ll bring…

• Dynamic and positive energy to be part of a team that likes to work at pace
• A collaborative mindset to help communicate across multiple departments
• A high level of attention to detail
• Exceptional organisational skills to help plan and manage a high volume of campaign activity
• A curiosity about customer marketing, and an interest in understanding who customers are as well as how best to speak to them
• An ambition to learn and grow as part of a ambitious and growing business

Perks of the job…

• A modern, energetic, dynamic, and sociable office based in London’s Shoreditch.
• The opportunity to work on some exciting brands supported by an inspiring and friendly team of people.
• Competitive salary.
• Hybrid working (3 days per week in our dog-friendly head office)
• 25 days holiday – Additional 1 day for each completed calendar year capped at 30 days!
• 8% employer pension contribution.
• Life Assurance – 3 x your annual salary
• Early Finish Fridays every week.
• Everyday Benefits – including Cycle to Work scheme, discounted Gym Memberships, Eyecare Vouchers.

• Support the day-to-day planning and management of Email, SMS, and Push campaigns.
• Learn how to effectively build, test and deploy campaigns against defined targeted segments, aligning to calendar requirements.
• Support onboarding of new templates and help optimise current templates as required.
• Work closely with the CRM Executives and CRM Manager to execute a robust CRM strategy.
• Generate and analyse regular and ad-hoc campaign performance, providing actionable insights.
• Maintain and update reporting dashboards.
• Support the execution of campaigns by writing briefs and capturing feedback.
• Support the team with monitoring trends and industry best practice, suggesting improvements to campaigns based on industry insights.
• Support the CRM and wider marketing team with ad-hoc requests as needed